Strategic HR Leader for Customer Service Excellence

Há 3 dias


Aveiro, Aveiro, Portugal Boundlessfellows Tempo inteiro
About the Role

We are seeking a highly experienced and strategic HR leader to join our team as a People Business Partner Manager.

Key Responsibilities
  • Leverage data insights to drive workforce strategies, improve retention, and meet business performance goals.
  • Partner with senior leaders in customer service and call center functions to align HR strategies with operational objectives.
  • Support employee relations efforts by coaching managers and employees in high-pressure, customer-facing roles on conflict resolution and leadership best practices.
  • Develop workforce planning strategies tailored to the unique needs of a high-turnover, customer-facing workforce.
Requirements
  • Bachelor's degree in Human Resources, Business Administration, or a related field (Master's degree preferred).
  • 10+ years experience as a Senior HR Business Partner or HR Manager, with experience in customer service and call center environments.
  • Demonstrated leadership experience managing HR employees.
  • Strong knowledge of employee relations, in handling high-volume ER issues.
Benefits
  • A choice between medical plans with an option for 100% covered premiums.
  • Fertility and adoption benefits.
  • Access to supplemental insurance plans for additional coverage.
  • Headspace mindfulness app subscription.
  • Global Employee Assistance Program (available January 2025).
  • Retirement benefits with employer match.
  • Flexible paid time off.
  • 20 weeks for parental leave and up to 12 weeks to care for an ill family member.
  • Pretax commuter benefit.
  • Education reimbursement.
  • Employee donation match to community organizations.
  • 6 Global Employee Resource Groups (ERGs).
  • Dog-friendly workplace.
  • Free lunch and snacks.
  • Private rooftop.
  • Hack week twice per year.
About Squarespace

Squarespace is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business.


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