Customer Service Ambassador for Entertainment Services

Há 4 dias


Aveiro, Aveiro, Portugal Phiture Tempo inteiro

Unlock your potential in a game-changing career with Phiture, a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.

We're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.

If you're looking to grow and be inspired, as a Customer Service Ambassador in Aveiro, Portugal, you will ensure that performance goals are met across all operations, and we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency, and customer journey improvement.

Career growth and personal development

We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. At Phiture, there's a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within. That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

As a Customer Service Ambassador, you will:

  • Assist viewers through phone and/or chat regarding their inquiries
  • Provide account and application support to viewers namely with regard to software functionality
  • Provide technical support and troubleshooting of system configurations and network settings
  • Provide accurate and real-time answers to viewers' inquiries
  • Contribute to creating brand engagement for our Client

Your Qualifications

We're a great match if you:

  • Have a high level of French (C2) and fluent in English (B2)
  • Are passionate about the entertainment and media industry
  • Demonstrate excellent communication skills coupled with empathy and team spirit
  • Are familiar with digital streaming services and devices
  • Have a positive and can-do attitude

In this role, we offer benefits that help you support your unique lifestyle:

  • Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)
  • €45,000 per year competitive salary and performance bonus
  • Central location in Aveiro, Portugal
  • Bring-a-friend (referral) bonus opportunities
  • Full paid training on the company and the project you'll be working on
  • Career development programs, specialized courses, and language classes


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