Aveiro Customer Service Representative

1 semana atrás


Aveiro, Aveiro, Portugal Cross Border Talents Tempo inteiro
Customer Support Opportunity in Aveiro

We are seeking a highly skilled and motivated Customer Support Representative to join our team at Cross Border Talents in Aveiro.

About the Job

This is a full-time position that involves providing exceptional customer service to our clients via phone, email, and chat. The successful candidate will be responsible for resolving customer inquiries and issues in a timely and professional manner.

Responsibilities
  • Respond to customer inquiries and resolve issues via phone, email, and chat.
  • Assist customers with product and service-related queries.
  • Resolve customer complaints efficiently and effectively.
  • Update customer accounts and document relevant interactions.
  • Collaborate with internal teams to escalate and resolve complex issues.
  • Stay up-to-date on product knowledge to provide informed responses to customers.
Requirements
  • Native French speaker with excellent communication skills.
  • B2 level English proficiency (written and spoken).
  • Prior experience in customer service is preferred but not required.
  • Strong problem-solving and multitasking abilities.
  • Excellent interpersonal skills and ability to work effectively in a team.
  • Availability to work rotational shifts and maintain flexible working hours.
What We Offer
  • Competitive salary of approximately €25,000 per year, depending on experience.
  • Comprehensive training and ongoing development opportunities.
  • Friendly and supportive work environment.
  • Opportunity for growth within the company.


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