Aveiro Customer Service Representative
1 semana atrás
We are seeking a highly skilled and motivated Customer Support Representative to join our team at Cross Border Talents in Aveiro.
About the JobThis is a full-time position that involves providing exceptional customer service to our clients via phone, email, and chat. The successful candidate will be responsible for resolving customer inquiries and issues in a timely and professional manner.
Responsibilities- Respond to customer inquiries and resolve issues via phone, email, and chat.
- Assist customers with product and service-related queries.
- Resolve customer complaints efficiently and effectively.
- Update customer accounts and document relevant interactions.
- Collaborate with internal teams to escalate and resolve complex issues.
- Stay up-to-date on product knowledge to provide informed responses to customers.
- Native French speaker with excellent communication skills.
- B2 level English proficiency (written and spoken).
- Prior experience in customer service is preferred but not required.
- Strong problem-solving and multitasking abilities.
- Excellent interpersonal skills and ability to work effectively in a team.
- Availability to work rotational shifts and maintain flexible working hours.
- Competitive salary of approximately €25,000 per year, depending on experience.
- Comprehensive training and ongoing development opportunities.
- Friendly and supportive work environment.
- Opportunity for growth within the company.
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