Customer Service Representative

Há 2 dias


Aveiro, Aveiro, Portugal Boundlessfellows Tempo inteiro

About the Role


We are seeking a highly skilled Customer Support Representative to join our team at Boundlessfellows. As a Customer Support Representative, you will be responsible for providing exceptional customer service to our clients in Spanish.


Key Responsibilities



  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Use strong communication skills to build rapport with customers and provide solutions to their problems
  • Work independently to meet targets across quality, productivity, and customer satisfaction
  • Stay up to date on new product features and improvements
  • Identify and escalate important customer issues

Requirements



  • Fluency in English and Spanish
  • 1+ years of customer-facing experience in a similar role
  • Expertise in written communication and the ability to spot spelling and grammar errors
  • Proficiency in decoding conversations, identifying the cause, and aligning on end goals
  • Capability to prioritize competing requests
  • Familiarity with the Squarespace platform
  • Consistent and dependable WiFi and a personal workspace that allows you to be free from distraction and fully customer-focused

What We Offer



  • Health insurance with 100% covered premiums for you and your dependent children
  • Fertility and adoption benefits
  • Headspace mindfulness app subscription
  • Retirement benefits with employer match
  • Flexible paid time off
  • Up to 20 weeks of paid family leave
  • Equity plan for all employees
  • Commuter benefit in the form of reduced tax
  • Education reimbursement
  • Employee donation match to community organizations
  • 6 Global Employee Resource Groups (ERGs)
  • Free lunch and snacks

About Boundlessfellows


Boundlessfellows is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business.



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