Customer Service Representative

2 semanas atrás


Aveiro, Aveiro, Portugal Personalbüro U. Herrmann Tempo inteiro

Job Summary

We are seeking a skilled Customer Service Representative to join our team at Personalbüro U. Herrmann. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities

  • Advise healthcare professionals on the use of our software, both by answering incoming requests and by calling them proactively.
  • Train them in the use of our services by phone.
  • Ensure the quick and efficient processing of requests received by email.
  • Advise and answer client questions about the product.
  • Work closely with the sales, marketing, and product teams to ensure complete customer satisfaction.

Requirements

  • French C2
  • English B2
  • Experience in Customer Support (preferable)

Benefits

  • Excellent remuneration package based on experience, skills, and performance.
  • Life Insurance.
  • Meal allowance + Transport allowance.
  • Private health insurance.
  • Relocation package:
    • Reimbursement of Airfare on the 6th month of Contract up to 400€ in Economy class.
    • Accommodation for the first year:
      • Apartment Room with rent of 280€ for 12 months (discounted directly from the payslip).


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