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Customer Service Representative

Há 1 mês

Aveiro, Aveiro, Portugal Minacs Tempo inteiro
Customer Service Representative

We are seeking a highly skilled and multilingual Customer Service Representative to join our team in Aveiro, Portugal. As a Customer Advisor, you will be responsible for ensuring that performance goals are met across all operations and fulfilling client expectations related to operational excellence.

Key Responsibilities:
  • Assist customers through multiple channels (email or phone) in an interactive and user-friendly manner
  • Attract potential customers by promoting products and services; suggest products and services tailored to customer needs
  • Handle and manage inquiries in a timely manner
  • Contribute to the development of customer loyalty
Requirements:
  • High level of French (written and oral)
  • Ability to communicate easily and confidently
  • Demonstrate empathy and ability to propose appropriate and effective solutions
  • Desire to develop soft skills in a professional environment
  • Proactive, results-oriented, motivated and able to work in a team in a dynamic and multicultural environment
What We Offer:
  • Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)
  • Competitive salary and performance bonus
  • Bring-a-friend (referral) bonus opportunities
  • Full paid training on the company and the project you'll be working on
  • Career development programs, specialized courses, and language classes

In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.