Customer Service Representative

Há 6 dias


Aveiro, Aveiro, Portugal Cross Border Talents Tempo inteiro

Customer Service Representative Opportunity

We're seeking a French language expert to join our customer service team. As a representative, you'll be the main point of contact for our customers, providing an exceptional service experience.

Your Key Responsibilities:

  • Manage after-sales inquiries, including handling online orders, processing refunds, and resolving issues.
  • Address customer complaints and escalate cases when needed.
  • Respond to product-related inquiries and offer expert advice on cosmetics.
  • Engage in upselling and cross-selling to enhance customer satisfaction and boost loyalty.

Requirements:

  • C2-level French (spoken and written)
  • B2-level English
  • Experience is not required, but is preferred
  • Must already reside in Portugal (between Coimbra and Algarve)
  • EU citizenship or a residence permit for Portugal

Benefits:

  • Competitive salary: Earn 1,160 EUR per month
  • Fully remote role - work from anywhere between Coimbra and Algarve
  • Join a premier beauty and cosmetics brand
  • Opportunity to gain experience in customer service
  • Dynamic team with supportive management


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