Customer Service Representative
Há 6 dias
Customer Service Representative Opportunity
We're seeking a French language expert to join our customer service team. As a representative, you'll be the main point of contact for our customers, providing an exceptional service experience.
Your Key Responsibilities:
- Manage after-sales inquiries, including handling online orders, processing refunds, and resolving issues.
- Address customer complaints and escalate cases when needed.
- Respond to product-related inquiries and offer expert advice on cosmetics.
- Engage in upselling and cross-selling to enhance customer satisfaction and boost loyalty.
Requirements:
- C2-level French (spoken and written)
- B2-level English
- Experience is not required, but is preferred
- Must already reside in Portugal (between Coimbra and Algarve)
- EU citizenship or a residence permit for Portugal
Benefits:
- Competitive salary: Earn 1,160 EUR per month
- Fully remote role - work from anywhere between Coimbra and Algarve
- Join a premier beauty and cosmetics brand
- Opportunity to gain experience in customer service
- Dynamic team with supportive management
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