Customer Service Liaison
4 semanas atrás
With Personalbüro U. Herrmann, we're seeking an experienced Customer Service Liaison to join our team.
We offer a competitive remuneration package based on experience and performance, which includes excellent salary and benefits:
$45,000 - $65,000 per year, depending on qualifications and experience
As a key member of our support team, you'll be responsible for:
Key Responsibilities:
* Advising healthcare professionals on the use of software via phone calls;
* Training them in using our services by phone;
* Ensuring efficient processing of email requests;
* Providing product information to clients and answering their questions.
* Collaborating with sales, marketing, and product teams to ensure customer satisfaction.
Requirements:
* Proficiency in French (C2 level) and English (B2 level);
* Experience in customer support (preferable);
* Strong communication and problem-solving skills;
* Ability to work in a fast-paced environment.
Benefits:
* Comprehensive life insurance;
* Meal allowance and transport allowance;
* Private health insurance;
* Relocation package including reimbursement of airfare up to €400 in economy class after 6 months of employment;
* Accommodation assistance for the first year, including an apartment room with rent of €280 for 12 months.
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