Customer Support Liaison
4 semanas atrás
We're seeking a highly skilled French speaking Customer Support Specialist to join our 24/7 team in Dublin, Ireland. This role requires strong technical knowledge and a commitment to delivering exceptional customer experiences.
About the Role:
- Respond to customer-submitted live chats and emails in a timely manner
- Troubleshoot and guide customers through questions and issues with their Account, Billing, or other transactional inquiries
- Independently meet targets across Quality, Productivity, and Customer Satisfaction
- Stay up to date on new product features and improvements
- Identify isolated customer experiences and escalate important issues
Requirements:
- Open availability to work a 40 hour work week that spans weekends and holidays
- Bilingual fluency in English and French
- 1+ years customer-facing experience in a similar role
- Expertise with written communication and the ability to spot spelling and grammar errors
- Proficiency with decoding conversations, identifying the cause, and aligning on end goals
- Capability of prioritizing competing requests
- Familiarity with the Squarespace platform
About the Company:
Squarespace is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business.
Compensation and Benefits:
- Estimated annual salary: €60,000 - €80,000 based on location and experience
- Health insurance with 100% covered premiums for you and your dependent children
- Fertility and adoption benefits
- Headspace mindfulness app subscription
- Retirement benefits with employer match
- Flexible paid time off
- Up to 20 weeks of paid family leave
- Equity plan for all employees
- Commuter benefit in the form of reduced tax
- Education reimbursement
- Employee donation match to community organizations
- 6 Global Employee Resource Groups (ERGs)
- Free lunch and snacks
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