Customer Support Representative
3 semanas atrás
About the Role
We are seeking a highly empathetic individual to join our team as a Customer Support Advisor. As a member of our remote customer support team, you will play a crucial role in providing exceptional support to our customers.
Key Responsibilities
• Engage with customers through live chat and email, providing thoughtful and efficient support
• Troubleshoot complex customer issues and maintain a high level of product knowledge
• Collaborate with teammates to improve processes and ensure seamless support
• Stay up-to-date on new product features and improvements
• Achieve set targets for pace and quality in live chat and email
• Identify system issues and communicate with our Product Operations team
• Identify non-standard customer experiences and escalate issues
Requirements
• 1+ years of experience in customer support, with a strong emphasis on grammar and spelling
• Comfortable working independently and collaboratively in a remote environment
• Strong reading comprehension to identify the root cause of customer issues
• Ability to manage ambiguity and adapt to change
• Previous customer support experience is a plus
• Reliability and a quiet, distraction-free workspace
What We Offer
• A choice of medical plans with an option for 100% covered premiums
• Health Savings Account with company funding
• Fertility and adoption benefits
• Supplemental Insurance plans
• Headspace mindfulness app subscription
• Retirement benefits with employer match
• Flexible paid time off
• Up to 20 weeks of paid family leave
• Equity plan for all employees
• $100 per month remote stipend
• Access to supplemental insurance plans for additional coverage
• Education reimbursement
• Employee donation match to community organizations
• 6 Global Employee Resource Groups (ERGs)
About Us
Beyond our commitment to equal employment opportunity, we strive to create a workplace that celebrates diversity and promotes inclusivity. We believe that everyone deserves a chance to thrive and grow, and we're dedicated to making that happen.
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