Customer Support Leadership Expert
Há 1 mês
Job Title: Customer Support Leadership Expert
About Us: Phiture is a growing, international software company that works with the open-source community to deliver innovative solutions.
Salary Range: $80,000 - $110,000 per year
Job Description:
Main Responsibilities:
- Team Management: Lead and manage a professional support team, including skills development, performance management, and operational control.
- Customer Satisfaction: Ensure all customer cases are responded to within the SLA and in a professional manner, acting as the primary escalation contact.
- Knowledge Base Contribution: Contribute to the support knowledge base, ensuring it remains up-to-date and accurate.
- Process Improvement: Continuously improve the team's processes and support service delivery, aligning with business requirements.
- Talent Development: Hire, develop, and train support team members to match business needs.
Required Skills:
- Technical Expertise: Extensive experience with Linux at a technical level, with strong CLI skills.
- Leadership Experience: Proven leadership experience, preferably with team management experience.
- Communication Skills: Excellent verbal and written communication skills, with the ability to communicate complex technical information effectively.
- Language Proficiency: Fluency in English, with the ability to communicate in other languages an asset.
Benefits:
We offer a competitive salary range, comprehensive benefits package, and opportunities for growth and development. If you are a motivated and experienced leader looking to take on a new challenge, please submit your application.
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