Customer Support Leadership Expert

Há 1 mês


Aveiro, Aveiro, Portugal Phiture Tempo inteiro

Job Title: Customer Support Leadership Expert

About Us: Phiture is a growing, international software company that works with the open-source community to deliver innovative solutions.

Salary Range: $80,000 - $110,000 per year

Job Description:

Main Responsibilities:

  • Team Management: Lead and manage a professional support team, including skills development, performance management, and operational control.
  • Customer Satisfaction: Ensure all customer cases are responded to within the SLA and in a professional manner, acting as the primary escalation contact.
  • Knowledge Base Contribution: Contribute to the support knowledge base, ensuring it remains up-to-date and accurate.
  • Process Improvement: Continuously improve the team's processes and support service delivery, aligning with business requirements.
  • Talent Development: Hire, develop, and train support team members to match business needs.

Required Skills:

  • Technical Expertise: Extensive experience with Linux at a technical level, with strong CLI skills.
  • Leadership Experience: Proven leadership experience, preferably with team management experience.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to communicate complex technical information effectively.
  • Language Proficiency: Fluency in English, with the ability to communicate in other languages an asset.

Benefits:

We offer a competitive salary range, comprehensive benefits package, and opportunities for growth and development. If you are a motivated and experienced leader looking to take on a new challenge, please submit your application.



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