French Customer Service Representative

Há 1 mês


Aveiro, Aveiro, Portugal Boardroom Appointments Tempo inteiro
About the Role

We are seeking a highly skilled and experienced French-speaking customer service professional to join our team at Boardroom Appointments.

Job Responsibilities
  • Provide exceptional customer service via phone, email, chat, and social messaging channels.
  • Adapt the company's voice and tone for interactions on various channels, ensuring consistency and professionalism.
  • Respond effectively to customer escalations and escalate issues to higher tiers of support as defined.
  • Document relevant case information and respond to inbound customer requests.
Requirements
  • Native or near-native level of French.
  • Good level of English, as the role involves working in an international company.
  • High school degree or equivalent.
  • Proficiency in Microsoft Office.
  • Dynamic and proactive approach.
  • Excellent communication skills.
  • Prior experience in customer-facing roles is a plus.
What We Offer

The successful candidate will receive a competitive salary, estimated to be between €40,000 - €55,000 per annum, depending on experience.



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