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Customer Experience Representative
2 meses atrás
Are you passionate about delivering exceptional customer experiences and working in the exciting field of media and entertainment?
About the RoleWe are seeking a motivated individual to join our team as a French-speaking Customer Support Representative. This is an excellent opportunity to bring your language expertise and customer service skills to a dynamic and fast-paced environment.
The successful candidate will be responsible for handling inbound calls, supporting customers during the after-sales process by resolving inquiries and providing technical assistance.
Key Responsibilities:
- Handle inbound calls and provide timely and accurate responses to customer inquiries.
- Identify and resolve customer complaints, ensuring their issues are addressed effectively.
- Collaborate with team members to enhance the customer journey and maintain high service standards.
Competitive Salary and Benefits
This role offers a competitive salary package, including a monthly base salary of 11,620 EUR annually, meal allowance, role complement, transport allowance, and performance bonus. Additionally, you will receive comprehensive health insurance from Day 1 and become eligible for free coverage after six months.
What We're Looking For
To succeed in this role, you should have:
- Native-level French with fluent English (B2 level).
- Strong formal speech and excellent writing abilities.
- Previous experience in a contact center or customer service role is preferred.
- A proactive approach to resolving issues with attention to detail.
- Comfortable using customer support tools and software.
Hiring Process
We've designed a clear and streamlined process to welcome you on board:
- Application Review: Our team evaluates your qualifications.
- Language Assessment: Demonstrate your fluency in French and English.
- Interviews: Participate in 1-2 rounds of interviews with our client to showcase your fit for the role.
