Customer Service Representative
1 semana atrás
At Cross Border Talents, we are looking for a highly skilled Customer Service Representative to join our team in Aveiro. As a key member of our customer-facing team, you will be responsible for providing top-notch support to our clients, ensuring their satisfaction and loyalty to our brand.
What We Offer:
- A competitive salary of €28,000 per year, reflecting the average income in Aveiro and taking into account the company's commitment to offering a fair compensation package.
- Comprehensive training and ongoing development to ensure you stay up-to-date on product knowledge and service standards.
- A friendly and supportive work environment that fosters collaboration and teamwork.
- Opportunities for growth within the company, enabling you to develop your skills and advance your career.
About the Role:
We are seeking a native French speaker with excellent communication skills to handle customer inquiries via phone, email, and chat. Your responsibilities will include:
- Responding to customer inquiries in a timely and professional manner.
- Assisting customers with issues related to products, services, and accounts.
- Resolving customer complaints efficiently and effectively.
- Handling a high volume of inbound and outbound communications.
- Collaborating with internal teams to escalate and resolve complex issues.
Requirements:
- Native French speaker with B2 level English proficiency (written and spoken).
- Previous experience in customer service is preferred but not required.
- Strong problem-solving and multitasking abilities.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a team and independently.
Working Hours:
This role requires flexibility, as you will need to work rotational shifts, Monday to Friday. We offer a comprehensive benefits package, including a competitive salary, to ensure your work-life balance is maintained.
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