Customer Service Representative

1 semana atrás


Aveiro, Aveiro, Portugal Cross Border Talents Tempo inteiro

At Cross Border Talents, we are looking for a highly skilled Customer Service Representative to join our team in Aveiro. As a key member of our customer-facing team, you will be responsible for providing top-notch support to our clients, ensuring their satisfaction and loyalty to our brand.

What We Offer:

  • A competitive salary of €28,000 per year, reflecting the average income in Aveiro and taking into account the company's commitment to offering a fair compensation package.
  • Comprehensive training and ongoing development to ensure you stay up-to-date on product knowledge and service standards.
  • A friendly and supportive work environment that fosters collaboration and teamwork.
  • Opportunities for growth within the company, enabling you to develop your skills and advance your career.

About the Role:

We are seeking a native French speaker with excellent communication skills to handle customer inquiries via phone, email, and chat. Your responsibilities will include:

  • Responding to customer inquiries in a timely and professional manner.
  • Assisting customers with issues related to products, services, and accounts.
  • Resolving customer complaints efficiently and effectively.
  • Handling a high volume of inbound and outbound communications.
  • Collaborating with internal teams to escalate and resolve complex issues.

Requirements:

  • Native French speaker with B2 level English proficiency (written and spoken).
  • Previous experience in customer service is preferred but not required.
  • Strong problem-solving and multitasking abilities.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a team and independently.

Working Hours:

This role requires flexibility, as you will need to work rotational shifts, Monday to Friday. We offer a comprehensive benefits package, including a competitive salary, to ensure your work-life balance is maintained.



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