Beauty Customer Service Ambassador
1 semana atrás
About Blu Selection
Blu Selection is a multinational organisation that provides exceptional sales and customer service solutions worldwide. Our team consists of talents from over 80 nationalities, all working together to deliver outstanding results.
Your Role
We are seeking a skilled Beauty Customer Service Representative to join our international team in Lisbon. As a key member of our customer-facing team, you will be responsible for providing top-notch service to our clients.
Key Responsibilities
- To manage consumer requests related to information and complaints through various channels
- To provide excellent solutions, services, and product advice in a professional, precise, and timely manner
- To collaborate with other departments and redirect related cases and issues to relevant teams
Required Skills and Qualifications
To succeed in this role, you will need:
- Exceptional communication skills
- A strong sense of empathy
- A keen focus on ensuring customer satisfaction
- Demonstrated customer-centric approach
- Problem-solving abilities
- A collaborative mindset
- Proficiency in the German language (minimum C1 level)
- English language proficiency (B2 level)
- Solid IT skills, including reporting tools for customer interactions
- Willingness and flexibility to work rotating shifts
Salary and Benefits
We offer a competitive salary of €950-1100 gross/month, inclusive of free accommodation in a shared flat with all bills paid. Alternatively, without accommodation, the salary ranges from €1300-1400 gross/month. During the training period, successful candidates will receive 50% of their hourly wages (with lower taxes). International candidates will be reimbursed for their initial flight expenses after 9 months and will have access to annual two-way flights back to their home country within the EU. We also provide free Portuguese lessons, cooking classes, sports activities, and social events organised by the company.
Location and Culture
Our office is located in Lisbon, Portugal, offering a unique blend of cultural and professional experiences. As a member of our team, you will have opportunities for career growth and development, as well as the chance to connect with colleagues from diverse backgrounds.
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