German Speaking Customer Service Ambassador

3 semanas atrás


Aveiro, Aveiro, Portugal Boundlessfellows Tempo inteiro

About Boundlessfellows


Boundlessfellows is a leading online platform empowering entrepreneurs to build and grow their businesses globally.



Job Title: German Speaking Customer Service Ambassador

We are seeking an experienced and passionate German speaking customer service ambassador to join our team. This role will be responsible for providing exceptional support to our customers, ensuring that their needs are met promptly and professionally.



Key Responsibilities:

  • Respond to customer inquiries via live chat and email in a timely manner.
  • Troubleshoot and resolve customer issues related to account, billing, and transactional inquiries.
  • Meet targets across quality, productivity, and customer satisfaction metrics.
  • Stay up-to-date on new product features and improvements.
  • Identify and escalate critical customer issues.


Requirements:

  • 1+ years of experience in a customer-facing role, preferably in a similar industry.
  • Expertise in written communication and the ability to spot spelling and grammar errors.
  • Proficiency in decoding conversations, identifying causes, and aligning on end goals.
  • Capability of prioritizing competing requests.
  • Familiarity with the Squarespace platform.
  • Consistent and dependable WiFi and a personal workspace that allows you to focus on customer support.


Benefits:

  • $45,000 - $55,000 per year salary range (dependent on experience).
  • Flexible paid time off.
  • Up to 20 weeks of paid family leave.
  • Equity plan for all employees.
  • Employee donation match to community organizations.
  • 6 Global Employee Resource Groups (ERGs).
  • Free lunch and snacks.


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