Customer Experience Champion

1 semana atrás


Aveiro, Aveiro, Portugal Boundlessfellows Tempo inteiro
Job Overview
Squarespace is a design-driven platform empowering entrepreneurs to build brands and businesses online. We're seeking a Customer Experience Champion to join our team, ensuring customers receive exceptional support and guidance in resolving issues with their accounts. This role requires a strong system knowledge and commitment to delivering an outstanding customer experience.

About the Role
This remote position reports to a Customer Support Team Lead in Dublin, Ireland. The successful candidate will participate in mandatory virtual training during their first two weeks at Squarespace. As a Digital Support Specialist, you'll respond to customer-submitted live chats and emails in a timely manner, troubleshoot and guide customers through questions and issues with their Account, Billing, Domain, or other transactional inquiries, and independently meet targets across Quality, Productivity, and Customer Satisfaction, in email and live chat.

Requirements
Open availability to work a 40-hour work week spanning weekends and holidays as our customers need us. 1+ years of customer-facing experience required in a similar role (retail, hospitality, online support). Expertise in written communication and the ability to spot spelling and grammar errors. Proficiency in decoding conversations, identifying the cause, and aligning on end goals. Capability of prioritizing competing requests. Familiarity with the Squarespace platform. Consistent and dependable WiFi and a personal workspace that allows you to be free from distraction and fully customer-focused.

Salary and Benefits
The estimated salary for this role is $50,000 - $70,000 per year, depending on location and experience. Squarespace offers a comprehensive benefits package, including health insurance with 100% covered premiums for you and your dependent children, fertility and adoption benefits, Headspace mindfulness app subscription, retirement benefits with employer match, flexible paid time off, up to 20 weeks of paid family leave, equity plan for all employees, commuter benefit in the form of reduced tax, education reimbursement, employee donation match to community organizations, and 6 Global Employee Resource Groups (ERGs).

What We Offer
Squarespace is committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We're proud to be an equal opportunity workplace.
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