Customer Experience Partner
4 semanas atrás
Opportunity at Damco Spain SL
We are pioneers in logistics, expanding our capabilities to become a truly end-to-end logistics service provider that can deliver intelligent solutions for customers worldwide. Innovation plays a huge part in getting us there. We empower our team members to find new ways to simplify logistics and make it customer-friendly. This isn't just about your role in our business; it's about the positive change you can make in our world.
At Damco Spain SL, we strive to make trade more open, inclusive, and sustainable for communities, customers, and employees globally. With us, you'll be surprised at the difference we can make in the world together. We offer an exciting global career at the forefront of world trade. Key highlights include our modern talent development initiatives and competitive benefits. We're proud of our people who define our company's industry leadership, global team culture, and customer-centric focus every day.
- Industry-leading talent development initiatives and competitive benefits: parental leave policy is recognized as one of the best in the industry.
- Flexible Workplace Policy and working hours.
- Access to internal training opportunities.
- Excellent benefits to employees, including a competitive pension scheme and health insurance.
Key Responsibilities:
- Manage and monitor the end-to-end shipment process.
- Coordinate with various stakeholders in shipment process handling.
- Orchestrate the overall flow of an end-to-end shipment.
- Provide value-add to customers through effective business solutions by having good business knowledge.
- Query resolution with shippers/Customer/Key Account Managers/other stakeholders.
- Maintain a customer-centric approach to avoid errors and take preventive measures.
- Prepare and submit all documents in a timely and accurate manner.
- Responsible for cross-sell/up-sell, customer retention.
Requirements:
- Solid experience with logistics/supply chain and related areas.
- Good knowledge of logistics companies and supply chain management operations.
- Fluency in English and Spanish.
- Excellent communication skills and the ability to communicate confidently for coordination with stakeholders.
- Stakeholder management skills and relationship building.
- Passion to drive closures & high-level customer service orientation.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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