Luxury Hotel Customer Experience Specialist In Lisbon
4 semanas atrás
Company Overview
We are Blu Selection, a dynamic and fast-paced company that offers unparalleled opportunities for growth and development in the hospitality industry. Our mission is to provide exceptional customer experiences through our team of dedicated professionals.
Job Summary
We are seeking a highly skilled Luxury Hotel Customer Experience Specialist to join our team in Lisbon. As a key member of our operations team, you will be responsible for delivering world-class customer service and ensuring seamless guest experiences.
About the Role
This role involves managing hotel reservations, responding to guest inquiries via email and chat, and maintaining the back-office system. You will also work closely with our guests to resolve any issues or concerns they may have, ensuring their stay with us is nothing short of exceptional.
Key Responsibilities
- Manage hotel reservations, including alterations, cancellations, and new bookings
- Respond to guest inquiries via email and chat, providing timely and effective solutions to their queries
- Maintain the back-office system, ensuring accurate and up-to-date information
- Work collaboratively with our guests to resolve any issues or concerns they may have
Requirements
To be successful in this role, you will need:
- A native level of German and a professional level of English (C1-C2)
- Previous experience in GDS tools (ideally)
- Enthusiasm about travelling and tourism industry
- Knowledge of the value and impact that a good customer experience can create
- Excellent communication and interpersonal skills
- Ability to work proactively at a fast pace
- Excitement about intercultural communication and the expatriate lifestyle
- A valid work permit for Portugal (required)
What We Offer
In return for your hard work and dedication, we offer:
- A fixed-term contract for 6 months
- Rotating shifts Monday to Friday, 7am to 6pm (8h/day)
- Fully paid training, professional development, and career evolution
- A competitive salary package: €11,400 per year (€945 gross/month) + up to €1,800 performance bonus per year + meal vouchers of €87 per month + reimbursement of some transportation costs + Private Health Insurance and dental plan (after six months)
- Relocation package for international candidates: reimbursement of initial flight ticket (up to €400) after 6 months within the company + up to 1 year of accommodation in a shared flat provided by the company (rental fee of €280/month to pay)
- Opportunity to be part of a challenging and fast-paced environment
- Possibility to collaborate with some of the biggest brands in the industry
- A multicultural and international environment
- Career growth opportunities: various career development chances in different paths
How to Apply
Please submit your application, including your resume and cover letter, using our online application form. We look forward to hearing from you
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