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Performance Improvement Lead
1 semana atrás
About TTEC:
We are a leading global customer experience company that helps businesses build customer relationships and loyalty through data-driven solutions. Our employees are passionate about delivering exceptional customer experiences and driving business results.
Job Summary:
We are seeking a skilled Service Delivery Operations Manager to join our team. In this role, you will be responsible for managing day-to-day operations, leading staff, and driving business growth through data analysis and insights.
Main Responsibilities:
- Monitor performance indicators and provide actionable insights to drive business growth
- Develop and implement process improvements to increase efficiency and effectiveness
- Lead and develop staff, providing coaching, support, and evaluation to help them achieve their full potential
- Improve key success metrics associated with quality and goals
- Collaborate with cross-functional teams to achieve business objectives
Requirements:
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Proven track record of driving business growth and improving operational efficiency
- Working knowledge of database applications such as MS Office (Excel, Outlook, PowerPoint), ability to learn technology quickly
