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Renewal Sales and Partnership Manager
2 semanas atrás
**About Us**
We are Seagull Software, a global leader in real-time item-level visibility and label management solutions. Our mission is to empower businesses worldwide with innovative tools for traceability, authentication, and automated inventory management.
Our BarTender platform enables businesses across all industries to design, manage, print, and automate the production of labels, barcodes, and RFID tags, ensuring seamless tracking and compliance for over 100 billion unique identifiers each year.
Leveraging our Mojix high-security, scalable SaaS traceability platform, we deliver end-to-end intelligence, harmonizing data to drive operational efficiency, enhance customer experiences, and reduce risk.
We're a growing, profitable, mid-size business with a nearly 40-year history of leading in our field. Headquartered in Redmond, Washington, with offices across the United States, Europe, and Asia, we empower businesses worldwide to keep their products moving, traceable, and safe.
Job SummaryThis position works under a flexible work model and is hybrid at the Madrid EMEA office or remote in Spain. You will be part of a global team that owns subscription, cloud, and support renewal sales in EMEAI.
- You will be responsible for achieving assigned renewals goals and targets, queue management, proactive channel partner and customer engagement, and development regarding all recurring revenue opportunities with the existing customer base.
- You will participate in a monthly renewals pipeline review and discuss activities, opportunities, and issues with an immediate manager on a daily or as needed basis.
- You will participate in the expired renewals sales process to reduce churn and increase sales.
- Manage and develop renewals programs with key and emerging channel partners.
- Promptly process phone, email, web form, and web chat inquiries.
- Utilize our specific sales process to track all assigned opportunities and effectively manage your individual sales pipeline via SFDC.
- Engage in customer calls on key Enterprise renewals deals to facilitate the renewal execution.
- Identify up-sell and cross-sell opportunities through the renewals process and engage inside sales to maximize the revenue opportunity.
- Proactively engage directly with customers to effectively renew MSA contacts.
- Manage customer and partner support renewals sales queues, answer customer and partner questions, and facilitate orders in a timely manner.
- Conduct regular development meetings with key stakeholders to improve and increase partner & customer renewal rates and revenue.
We require 1-2 years of customer service and sales experience, preferably with a support renewals focus. Experience communicating with customers and partners via email, phone, and chat is essential.
A proficiency in foreign language (German, or Italian) and excellent verbal and written English language communication skills are necessary.
Good organizational habits and demonstrated attention to detail are also required.
We value a positive, team-oriented attitude and self-motivation, with the ability to prioritize and execute, well organized, self-directed, and able to manage one's time.
