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Front Office Team Lead
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We are seeking a skilled Front Office Manager to oversee the smooth operation of our front desk and ensure an exceptional guest experience.
Key Responsibilities:
- Manage the front desk team to provide excellent customer service and resolve issues efficiently.
- Maintain accurate records of guest information, payments, and feedback.
- Analyze and address guest satisfaction survey results and online reviews.
- Collaborate with other departments to ensure seamless communication and delivery of services.
- Foster a positive work environment by motivating and developing team members.
Requirements:
- Minimum 2 years of experience in a similar role, preferably in the hospitality industry.
- Excellent communication, leadership, and problem-solving skills.
- Able to work effectively under pressure and maintain composure in challenging situations.
- Demonstrated ability to motivate and develop team members to achieve exceptional results.
