Business Analyst for Operational Excellence

4 semanas atrás


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

Job Description:

We are seeking a highly skilled Business Analyst to join our team in Lisbon, Portugal. As a Business Analyst for Operational Excellence, you will play a key role in maintaining core business operations and handling administrative tasks.

About the Role:

Your responsibilities will include managing administrative and organizational activities to support the smooth functioning of our core business. You will be the first point of contact for resolving escalated customer inquiries, complaints, and technical issues. This will involve gathering relevant information from multiple sources, analyzing data, seeking root causes to determine appropriate solutions, and communicating with customers via phone, email, and chat to understand their concerns, provide updates on the status of their cases, and deliver resolutions in a timely and professional manner.

You will also conduct regular reviews and audits of escalated cases to ensure compliance with company standards, service level agreements, and regulatory requirements.

Key Skills and Qualifications:

  • A native level of Dutch and an excellent level of English
  • Ability to deliver deep analysis on customer data
  • Ability to work independently and under minimal supervision
  • Paying great attention to detail and working accurately
  • Having analytical and problem-solving skills
  • Being an attentive listener, comfortable and skillful at communicating with people
  • Being energetic, innovative, and working proactively at a fast pace
  • Excitement about intercultural communication and the expatriate lifestyle
  • Living in or willing to relocate to Portugal for an international career and life experience
  • Having a valid Portuguese work permit or a nationality that allows you to work in an EU country

What We Offer:

  • Type of contract: Unfixed term contract, 30 days probation period
  • Office-based job
  • Full-time (40h/week) Monday – Friday: 09:00-19:00 (GMT)
  • Salary conditions: 16584/year (plus performance bonus) + Loyalty Bonus: 300 euros every 3 months + Performance bonus + Meal vouchers
  • Health insurance after 6 months
  • Paid professional training
  • Fun and engaging company-wide initiatives
  • For international candidates: Relocation package with help in accommodation for the first months and flight reimbursement

About Us:

Our company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be a member of a team behind the best experiences for over 750 of the world's leading and digital-first brands. Our innovative solutions, technology, and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.



  • Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    Overview: Verisure, the leading provider of professionally monitored alarms for residential households and small businesses in Europe, is seeking a talented and innovative Enterprise Business Intelligence Analyst to support its Group Finance Operational Excellence team. This exciting opportunity is based in Lisbon, Portugal.


  • Lisboa, Lisboa, Portugal Lime Tempo inteiro

    Operational Excellence SpecialistIn a rapidly evolving industry, Lime is committed to building a future where transportation is shared, affordable, and carbon-free. Our goal is to create a seamless experience for our customers, and we need talented professionals like you to help us achieve it.About the Role:We are seeking an Operational Excellence Specialist...


  • Lisboa, Lisboa, Portugal Indie Campers Tempo inteiro

    About Indie CampersWe are a leading campervan marketplace, revolutionizing the way people experience road trips. With a strong focus on customer satisfaction and a digital approach, we have established a unique booking experience that sets us apart from others. Our platform has facilitated over one million nights of rentals, welcoming more than 300,000...


  • Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    Unlock your potential as a Quality Analyst in our rapidly expanding global organization. We're looking for a Process Executive to join our team and drive operational excellence.About the RoleAs a Process Executive, you'll play a key role in monitoring and analyzing trends, providing constructive feedback, and suggesting process improvements based on the...


  • Lisboa, Lisboa, Portugal Inetum Tempo inteiro

    We are seeking an experienced Operational Excellence Manager to join our team at Inetum. This is a hybrid role, where you will be working from the office in Lisbon 1-2 times a week.Main ResponsibilitiesAs an Operational Excellence Manager, your primary focus will be on overseeing loan operations and ensuring that all agreements are adhered to. You will act...


  • Lisboa, Lisboa, Portugal Willis Towers Watson Tempo inteiro

    Willis Towers Watson is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth.We have a rich history dating back to 1828 with key milestones such as the Titanic ship in 1912 and The Moon Buggy in 1971.Our global team delivers operational excellence through innovation and streamlined...


  • Lisboa, Lisboa, Portugal Indie Campers Tempo inteiro

    About Indie CampersWe are a leading campervan marketplace, aiming to make road trips accessible to everyone. With over one million nights rented through our platform, we've welcomed more than 300,000 travelers from 169 countries.Our team is growing, and we're seeking an Operational Excellence Specialist to ensure operational efficiency across our global...


  • Lisboa, Lisboa, Portugal Bloq Tempo inteiro

    About Bloq.ItBloq.It is revolutionizing the smart locker industry, enabling efficient and sustainable online deliveries. Our rapid expansion has made us the fastest-growing Smart Locker company in the world, with a 1000% growth rate over three years.We are seeking an experienced VP of Operational Excellence to join our Founding team and drive operational...


  • Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    Job DescriptionWe are seeking a highly skilled Business Intelligence Analyst to join our team at Buscojobs Portugal. As a key member of our organization, you will play a critical role in creating business-facing dashboards with high-impact data visualizations and analysis.Main Responsibilities:Understand the company's requirements and identify Key...


  • Lisboa, Lisboa, Portugal Hovione Tempo inteiro

    Hovione is a leading Contract Development and Manufacturing Company dedicated to helping Pharmaceutical Customers bring new and off-patent drugs to market.Our people are the main asset for our continued success. With over 1950 team members from 36 different nationalities, we have a strong presence in Asia, Europe, and North America.We're looking for an...


  • Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    Buscojobs Portugal is seeking a Business Operations Excellence Manager to join their team. As a key member of our organization, you will be responsible for driving business growth and improving operational efficiency.In this role, you can expect a competitive salary of approximately 50,000€ per annum, commensurate with experience and qualifications.The...


  • Lisboa, Lisboa, Portugal Indie Campers Tempo inteiro

    The RoleAs an Operational Excellence Specialist with Indie Campers, you will play a pivotal role in ensuring operational superiority and accountability across our network of depots worldwide.This position involves more than traditional audits; you'll immerse yourself in the dynamic environments of our depots, traveling across Central Europe to conduct...


  • Lisboa, Lisboa, Portugal Teleperformance Tempo inteiro

    About the RoleTeleperformance Portugal is a leading multinational company, ranked among the top 25 best companies to work for in Europe. As an Operational Excellence Quality Assurance Specialist, you will play a crucial role in ensuring the highest standards of quality and performance.


  • Lisboa, Lisboa, Portugal Mygwork Tempo inteiro

    About WTWWTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With a rich history dating back to 1828, our team of experts delivers operational excellence through innovation and streamlined solutions.The OpportunityThis role combines leadership, operational management, and...


  • Lisboa, Lisboa, Portugal Siemens Mobility Tempo inteiro

    Job Description:As a Senior Financial Manager for Operational Excellence, you will play a crucial role in driving financial success and excellence at Siemens Mobility. This is an exceptional opportunity to join a leading company and contribute to its growth and success.About the Role:You will be responsible for planning and forecasting activities in...

  • Operational Excellence Lead

    2 semanas atrás


    Lisboa, Lisboa, Portugal Decskill Tempo inteiro

    About DecskillWe are a forward-thinking IT Consulting Company, founded in 2014, with a mission to deliver value through knowledge. Our expertise enables companies to navigate the digital world by providing business models that ensure technological capacity, flexibility, and agility.Our ExpertiseWe operate in three main areas: DECSKILL TALENT, where we...


  • Lisboa, Lisboa, Portugal Efficio Limited Tempo inteiro

    About Efficio LimitedEfficio Limited is a leading international procurement and supply chain consultancy with offices and clients across Europe, North America, and the Middle East. Our team of over 1200 people represents more than 50 nationalities and speaks over 30 languages.We offer a unique opportunity to join a dynamic and growing organization that...


  • Lisboa, Lisboa, Portugal Siemens Mobility Tempo inteiro

    Siemens Global Business Services (GBS) drives digital transformation across Siemens units and external customers by optimizing processes and providing expert services in areas such as business administration, human resources, supply chain management, sales, marketing, and engineering.We are a vibrant community of over 1400 professionals from more than 57...


  • Lisboa, Lisboa, Portugal Photocentric Tempo inteiro

    About the RoleAs a Transformation Finance Expert, you will be instrumental in driving operational excellence within finance and operations functions for our clients. With your expertise, you will bring our broad range of capabilities and insights to enhance the effectiveness of these functions.Your Key ResponsibilitiesCollect and analyze information from...


  • Lisboa, Lisboa, Portugal Capgemini Tempo inteiro

    Company Overview">Capgemini Engineering is the world leader in engineering services, bringing together a global team of engineers, scientists, and architects to help innovative companies unlock their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and...