Operational Excellence Manager

Há 2 dias


Lisboa, Lisboa, Portugal Willis Towers Watson Tempo inteiro

Willis Towers Watson is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth.

We have a rich history dating back to 1828 with key milestones such as the Titanic ship in 1912 and The Moon Buggy in 1971.

Our global team delivers operational excellence through innovation and streamlined solutions every single day.

The Opportunity:

You will be pivotal in driving operational excellence and strategic growth within your assigned region. This position combines leadership, operational management, and strategic planning to ensure the Hub delivers high-quality support to the organization while optimizing costs and efficiency.

Key Responsibilities:

  • Oversee the day-to-day operations of the Hub, ensuring efficient delivery of services.
  • Develop and monitor key performance indicators (KPIs) to track the team's performance and drive improvements.
  • Build and maintain strong relationships with internal clients, understanding their needs and ensuring high levels of satisfaction.
  • Collaborate with business unit leaders to align service offerings with their evolving requirements.
  • Manage service level agreements (SLAs) and ensure they are met or exceeded.
  • Recruit, develop, and retain top talent within the Hub.
  • Provide leadership and mentorship to team members, fostering their professional growth and career development.

What We Offer:

We offer a competitive salary of approximately $120,000 per year, flexible working hours, hybrid working options, and a steep learning curve with ample opportunities for individual career growth.

Our benefits include work-life balance, global exposure, collaborative culture, impactful work, and community and celebration opportunities.

As a Country Leader in a Shared Service Center, you will play a crucial role in driving operational efficiency, fostering innovation, and delivering value to the organization.



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