Operational Excellence Manager

4 semanas atrás


Lisboa, Lisboa, Portugal Robert Bosch Group Tempo inteiro

Company Overview



We are Robert Bosch Group, a leading global technology and services company with 600 locations in over 60 countries. Our vision is to become the best place for experts who want to shape the future through innovation and teamwork.



Salary



The estimated salary range for this position is between €80,000 and €110,000 per annum, depending on experience and qualifications.



Job Description



As an Operational Excellence Manager, you will play a key role in driving business continuity, managing expectations of different services and stakeholders, and ensuring operational efficiency.



You will be responsible for:




  • Coordinating operations as specified in service agreements and within KPI standards;
  • Motivating, leading, and developing Service Experts;
  • Setting team targets in alignment with department and division strategy/targets;
  • Initiating and following up actions related to Performance Dialogue & Coaching meetings;
  • Supporting conflict and change management;
  • Providing basic expertise of respective agreed customer service;
  • Supporting during service and/or tool implementation;
  • Being an operational contact for stakeholders/customers;
  • Driving continuous process improvements and operational efficiencies;
  • Analyzing and deriving actions from quality assurance;
  • Identifying and driving measures to obtain cost efficiencies;
  • Participating in department leadership for location/department-related common issues.


Required Skills and Qualifications



To succeed in this role, you will need:




  • A minimum of 3 years of team-leading experience or 3-5 years in relevant operations expertise;
  • Excellent communication, problem-solving, and leadership skills;
  • Ability to prioritize, delegate, and motivate teams;
  • Fluency in English (C1 level) and German (C1 level);
  • Completed education successfully or comparable qualification.


Benefits



We offer a competitive salary, flexible working hours, medical services, discounts for employees, sports and health-related activities, canteen facilities, and good access to public transportation.



Others



We are looking for a motivated and organized individual who can drive business excellence and contribute to our company's success. If you have the required skills and experience, please submit your application.



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