Operational Excellence Manager
4 semanas atrás
Discover a challenging opportunity as an Operational Excellence Manager - Quality Assurance Professional with Blu Selection in Lisbon, Portugal. As a key player in our team, you will be responsible for ensuring the highest standards of quality across various aspects of our business.
In this role, you will work closely with our global organization to monitor and review the quality of service provided to clients, analyzing data at both account and campaign levels. You will actively review decision accuracy to ensure consistency and alignment with internal standards and policies. Your analytical skills will enable you to identify areas requiring operational adaptation or improvement, while coaching team members based on audit findings, performance, and compliance.
You will also provide weekly/monthly quality dashboards & stats to Team Leads, Technical Managers, and other stakeholders. To succeed in this position, you should possess strong analytical skills, be focused and organized with attention to detail, and have a minimum of 1 year of experience within an audit or quality environment performing quality control and quality analysis. Additionally, you should have a minimum of 3 years of work experience, fluency in English (C1 minimum) with excellent communication skills, and speak Dutch on a native level.
We offer a competitive salary range in line with the market depending on your experience. This is a long-term position with 24/7 rotative shifts, providing a pleasant and inspiring working atmosphere. You will have the opportunity to be part of a rapidly expanding global organization with an irreproachable reputation, enjoying professional development and a clear career path.
Requirements:- An EU passport or residence permit for Portugal
- Fluency in English (C1 minimum) with excellent communication skills
- Dutch language proficiency on a native level
- Minimum 1 year of experience in an audit or quality environment
- Minimum 3 years of work experience
As a valued member of our team, you will enjoy a relocation package: €2000 paid with the first month's salary for out-of-Portugal relocations and €1000 for Lisbon-based relocations. Working for Blu Selection provides a unique opportunity to contribute to the growth and success of a leading professional services company operating in the technological and digital field. Our diverse community of over 300,000 people offers a caring and supportive work environment where continuous improvement is encouraged. Join us in sunny Lisbon to take your career to new heights
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