Operational Excellence Manager

2 semanas atrás


Lisboa, Lisboa, Portugal Willis Towers Watson (Wtw) - Insurance Services Tempo inteiro
Company Overview
Willis Towers Watson (WTW) is a leading global advisory, broking and solutions company that helps clients turn risk into opportunities for growth. With a rich history dating back to 1828, WTW has established itself as an award-winning organization in the insurance industry.

Job Description
We are seeking a highly skilled Country Leader to drive operational excellence and strategic growth within our Shared Service Center. As a key member of our team, you will be responsible for overseeing day-to-day operations, developing key performance indicators, and building strong relationships with internal clients. Your leadership skills will play a crucial role in fostering innovation, delivering value to the organization, and driving success.

Required Skills and Qualifications
To succeed in this role, you will need:
• Fluency in French (minimum C1, expected C2)
• Proven leadership experience in a shared services or similar operational environment
• Strong understanding of business processes across various functions (e.g., Finance, HR, IT)
• Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels
• Strategic thinking and problem-solving capabilities
• Experience in change management and organizational transformation
• Proficiency in data analysis and performance metrics
• Knowledge of relevant regulatory requirements and industry best practices

Benefits
As a valued member of our team, you can expect:
• Competitive compensation: $120,000 - $180,000 per annum, based on experience and location
• Flexible working hours and hybrid working options
• Global exposure and career development opportunities
• Collaborative culture and dynamic work environment
• Opportunities for professional growth and advancement
• Recognition and rewards for outstanding performance

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