Ecommerce Payments Solutions Expert
Há 7 dias
Farfetch's mission is to provide a seamless luxury experience for customers worldwide. To achieve this, the company requires an Ecommerce Payments Solutions Expert to join its team.Critical Responsibilities:
- Drive payment performance by managing key metrics such as acceptance rate, conversion rate, cost, and compliance.
- Manage payment providers' services to ensure optimal performance, resolve operational issues, and maintain key metrics like acceptance rates and conversion rates.
- Collaborate with cross-functional teams (Product, Engineering, Finance, IT Security, Legal, Fraud, and Customer Service) to optimize payment experiences, operations, and cash management processes.
- Monitor service levels and ensure adherence to agreed KPIs and SLAs.
- Be on top of payments regulatory compliance topics ensuring that all payment processes comply with international and local regulations (e.g., PSD2, PCI-DSS, EMVCO).
- Develop and scale commercial strategies with 20+ payment service providers, contributing to negotiations and strategic partnerships, navigating market changes, particularly in the card scheme (Visa, Mastercard, and American Express), and cost structures.
Qualifications:
- 4+ years of relevant experience in e-commerce operations, project management, business analysis, consultancy, or a related discipline.
- Excellent understanding of payment industry technologies and merchant needs.
- Good knowledge base about the Payments Ecosystem and regulatory landscapes across different markets and adapt workflows accordingly.
- Strong communication, presentation, and personal skills; can explain technical topics in simple terms.
- Solid analytical skills, with experience in utilizing data-driven insights to drive decision-making.
- Natural organizer, able to break complex challenges into easy-to-manage parts while focusing on all the details.
- Collaborator, comfortable working with different people to achieve the projects at hand.
Benefits:
- Health insurance for the whole family.
- Flexible working environment and well-being support and tools.
- Extra days off, sabbatical program and days for you to give back for the community.
- Training opportunities and free access to Udemy.
- Flexible benefits program.
Earnings Estimate: $80,000 - $120,000 per year based on industry standards and location.
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