IT Support Specialist
3 semanas atrás
At Cyberprotech, we're driven by our passion for technology and commitment to continuous improvement. Our team benefits from our knowledge and experience, and we're looking for someone who shares our beliefs to join us.
What We Offer:
Regular opportunities for professional growth and development.
Access to office facilities for meals and snacks.
Frequent team-building activities and a friendly work environment.
Flexible working arrangements, whether remotely or in Loulé.
Your Responsibilities:
Provide exceptional technical support to end-users via various channels.
Diagnose and resolve complex technical issues.
Act as a Single Point of Contact (SPOC), forwarding tickets to 2nd line support and partners/suppliers as needed.
You Must Have:
Fluency in English and Spanish (mandatory).
Experience with Microsoft Office O365 (certifications valued).
Background in user support roles such as Service Desk or Helpdesk.
Familiarity with Windows Operating Systems, managing Active Directory, Exchange, and File Shares.
Knowledge of VPN, Firewall, Proxy, AntiSpam technologies.
Understanding of IM Clients, Hardware, and Peripherals.
We Value:
Dynamism and initiative.
A high sense of responsibility.
Strong problem-solving skills.
Good interpersonal skills and team spirit.
Availability to work on 24/7 shifts.
How to Apply:
If you're passionate about technology and customer service, and looking for an environment that values continuous improvement, please submit your CV, cover letter, and any relevant proof of work and certifications.
Cyberprotech is an equal opportunities employer and welcomes applications from diverse candidates.
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