Senior Salesforce Business Analyst

Há 1 mês


Porto, Porto, Portugal Wipro Limited Tempo inteiro

**Job Description**

At Wipro Limited, we're committed to helping our clients succeed in the ever-evolving digital landscape. As a Senior Salesforce Business Analyst, you'll play a crucial role in driving business growth and customer satisfaction through the effective use of Salesforce Service Cloud.

**Key Responsibilities:**

  • Collaborate with cross-functional teams to identify business requirements and develop tailored Salesforce solutions.
  • Analyze customer interactions and develop data-driven insights to inform business decisions.
  • Design and implement Salesforce configurations to enhance customer experience and drive business outcomes.

**What You'll Gain:**

  • Opportunities to work with a global healthcare device manufacturer and leverage Salesforce Service Cloud to drive customer success.
  • Hands-on experience with multiple Salesforce clouds, including Service Cloud, and a chance to develop expertise in cloud-based solutions.
  • A collaborative and dynamic work environment that fosters growth, learning, and innovation.

**Requirements:**

  • Proven experience in Salesforce implementation and configuration.
  • Strong analytical and problem-solving skills, with the ability to drive business outcomes through data-driven insights.
  • Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.


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