Senior Salesforce Business Analyst

Há 1 mês

Porto, Porto, Portugal Wipro Limited Tempo inteiro

Job Description

We are seeking a skilled Salesforce Business Analyst to join our team at Wipro Limited. As a Salesforce Business Analyst, you will play a critical role in helping our clients improve their customer and worker experiences using Salesforce Service Cloud.

Key Responsibilities:

  • Understand user journeys and the technology used in conjunction with Experience Cloud sites to document and facilitate the user's experience.
  • Participate in requirements elicitation sessions with department leaders and other stakeholders to document user processes, business rules, terminology, and development requirements for small and medium-sized projects.
  • Understand which applications work with or are integrated into the Experience Cloud sites for customers to have a seamless experience.
  • Work with DPO to write user stories and acceptance criteria aligned to business requirements for Scrum team backlog based on requirements sessions.
  • Participate in UX design sessions to understand how requirements translate into Experience Cloud designs.
  • Develop supporting documentation such as process flows and mockups.
  • Help DPO pull together documentation for business stakeholders to submit for legal and compliance reviews.
  • Provide support to DPO during Sprints to help Scrum team understand business and functional requirements, value, and expectations.
  • Learn key portal functionality and backend to determine functional requirements.
  • Write SIT and UAT test cases for small and medium-sized projects.
  • Provide feedback on work in progress, clarify requirements, and ensure development meets defined acceptance criteria.
  • Support Quality Assurance testing strategy and plan including writing test scenarios for user acceptance testing and creating data for testing.
  • Provide UAT support to business testers.
  • Participate in both Business and Technical KT sessions Ensure all documentation is finalized beforehand off to Production Support team.
  • Provide training documentation and provide support to business trainers for end-user training sessions.
  • Assist staff in their efforts to provide tier 2 application support by isolating issues and implementing resolutions within the established IT change control framework.
  • Oversee development and maintenance of reports/dashboards using either SFDC report builder/workbench or other reporting tools.
  • Communicate effectively with business users on the status of enhancements, projects, and open production support tickets.
  • Translate Product Support tickets into requirements for bug and enhancement fixes.
  • Work with business stakeholders to ensure bug and enhancement requirements are fully understood and approved.
  • Work within IT change control process to ensure bug fixes and enhancements are successfully deployed to Production.

Requirements:

  • Hands-on experience with SFDC Service Cloud.
  • Knowledge of SFDC Experience Cloud.
  • Knowledge of Health Cloud.
  • Experience working in a Business Analyst position.
  • Working on projects related to Commercial/Sales process improvement.
  • Applicant is actively working with SFDC in the current position or has done so in a recent position.
  • Minimum certification as Salesforce Administrator. Additional certifications are a plus.
  • Intermediate knowledge of Salesforce.com concepts including standard object features, console configuration, workflows, validation rules, Process Builder, Visual Flow, reporting, security settings, role hierarchy, Salesforce Lightning.
  • Bachelor's degree or equivalent experience.
  • Experience supporting or working with a Commercial organization, preferably in the pharmaceutical, medical device, or any other regulatory-controlled industry.

What Wipro Offers:

  • A competitive remuneration package including extended fringe benefits.
  • Being part of the local Wipro South Europe family and also supported by 233,000 enthusiast colleagues spread over the 6 continents.
  • A state-of-the-art training platform so you can grow and become the best version of yourself.
  • A dynamic working environment with room for personal development.
  • A career path within a global leading Technology firm.
  • At Wipro, we find it important that you have a good work-life balance so homeworking, working at the HQ.

  • Senior Salesforce Business Analyst

    Há 1 mês

    Porto, Porto, Portugal Wipro Limited Tempo inteiro

    **Job Description**At Wipro Limited, we're committed to helping our clients succeed in the ever-evolving digital landscape. As a Senior Salesforce Business Analyst, you'll play a crucial role in driving business growth and customer satisfaction through the effective use of Salesforce Service Cloud.**Key Responsibilities:**Collaborate with cross-functional...

  • Senior Data Analyst

    2 semanas atrás

    Porto, Porto, Portugal Analyst Tempo inteiro

    About the RoleWe are seeking a skilled Senior Data Analyst to join our team at Airbot Technology Limited. This is an exciting opportunity to work on our customer service platform for the airport industry.Job DescriptionAs a Senior Data Analyst, you will be responsible for actively researching ways to improve our clients' knowledge using data points from our...

  • Senior Salesforce Developer

    2 semanas atrás

    Porto, Porto, Portugal Itdsportugal Todos Tempo inteiro

    Key Responsibilities:As a Senior Salesforce Developer at Itdsportugal Todos, you will work closely with business stakeholders and senior developers to understand requirements and design, develop, and deploy Salesforce solutions. Your main responsibilities will include building and maintaining Salesforce apps using Apex, Visualforce, and Lightning components,...

  • Senior Business Analyst

    Há 1 mês

    Porto, Porto, Portugal Mindera Tempo inteiro

    Job Title: Senior Business AnalystAbout the Role:We are seeking a highly skilled Senior Business Analyst to join our team at Mindera. As a Senior Business Analyst, you will play a key role in working with our agile development team to deliver high-quality solutions to our clients.Key Responsibilities:* Collaborate with cross-functional teams to identify...

  • Senior Salesforce Developer

    Há 1 mês

    Porto, Porto, Portugal SWORD Health, Inc Tempo inteiro

    About UsSword Health, Inc. is a pioneering healthcare technology company on a mission to revolutionize pain management. With a strong focus on innovation and patient-centricity, we strive to deliver cutting-edge solutions that make a tangible difference in people's lives.Job Title: Senior Salesforce DeveloperWe are seeking a highly skilled and experienced...

  • Senior Business Analyst

    Há 1 mês

    Porto, Porto, Portugal Capgemini Engineering Tempo inteiro

    Unlock the Power of Open CascadeCapgemini Engineering is seeking a highly skilled Senior Business Analyst to join our Portugal-based team. As a Senior Business Analyst, you will play a crucial role in driving the digital transformation of industries through the use of Open Cascade, a cutting-edge software platform for 3D geometric modeling and...

  • Senior Business Analyst

    Há 1 mês

    Porto, Porto, Portugal Vml South Africa Tempo inteiro

    Job Description:As a Senior Business Analyst at Vml South Africa, you will play a key role in maximising the value the BA team creates by defining the roadmap, priorities and business outcomes. You will take a lead role in the Digital Product practice, managing Business Analysts and developing the agile methodology within one of our leading clients.Key...

  • Salesforce Business Analyst

    Há 1 mês

    Porto, Porto, Portugal Wipro Limited Tempo inteiro

    About the RoleWe are seeking a skilled Salesforce Business Analyst to join our team at Wipro Limited. As a key member of our Customer Experience team, you will be responsible for delivering solutions that support our clients' IT functions, including Customer Care, Product Support, Field Sales, and general commercial operations.Key ResponsibilitiesPerform...

  • Senior Business Analyst

    Há 1 mês

    Porto, Porto, Portugal Capgemini Tempo inteiro

    Unlock the Value of Technology with CapgeminiAs a Senior Business Analyst at Capgemini, you will play a crucial role in driving the digital transformation of industries through the use of cutting-edge technologies and services. Our team is passionate about empowering businesses to unlock their full potential, and we're looking for a talented individual to...

  • Senior Salesforce Developer

    3 semanas atrás

    Porto, Porto, Portugal SWORD Health, Inc Tempo inteiro

    Pain-Free World, Powered by TechnologySword Health, Inc. is a pioneering healthcare technology company on a mission to revolutionize pain management. We are seeking a highly skilled Senior Salesforce Developer to join our dynamic team and contribute to our mission of delivering a pain-free world, powered by technology, enhanced by people — accessible to...

  • Senior Salesforce Developer

    Há 1 mês

    Porto, Porto, Portugal Kcs It Tempo inteiro

    We're seeking a talented Salesforce Developer to join our team at KCS IT. As a key member of our team, you will be responsible for developing and implementing Salesforce solutions that meet the needs of our clients. Key Responsibilities: Develop and maintain Salesforce applications using Apex, Visualforce, and Lightning Web Components Collaborate with...

  • Senior Salesforce Developer

    Há 1 mês

    Porto, Porto, Portugal Sword Health Tempo inteiro

    Unlock the Power of Salesforce with Sword HealthSword Health is revolutionizing the way we approach pain management, and we're seeking a highly skilled Senior Salesforce Developer to join our team. As a key member of our dynamic team, you'll be responsible for managing and optimizing our Salesforce platform, developing custom solutions, and ensuring the...

  • Senior Business Analyst

    4 semanas atrás

    Porto, Porto, Portugal Blueface Ltd Tempo inteiro

    Job Summary: We are seeking a highly skilled Senior Business Analyst to join our team at Blueface Ltd. As a Senior Business Analyst, you will be responsible for analyzing and evaluating operational performance metrics and resources. You will map metrics against the Company's operational plans and tactical/strategic goals to ensure alignment and focus. You...

  • Senior Business Analyst

    3 semanas atrás

    Porto, Porto, Portugal Phiture Tempo inteiro

    Our Vision: At Phiture, we strive to create innovative solutions that drive business growth and customer satisfaction. As a Senior Business Analyst, you will play a crucial role in shaping our product development strategy.

  • Senior IT Business Analyst

    3 semanas atrás

    Porto, Porto, Portugal Kcs It Tempo inteiro

    Our Ideal CandidateWe are looking for a highly skilled and motivated Senior IT Business Analyst to join our team at KCS IT. This is a unique opportunity to work with a dynamic and innovative company that is committed to delivering exceptional results. As a Senior IT Business Analyst, you will be responsible for analyzing business needs and developing...

  • Senior Business Intelligence Analyst

    2 semanas atrás

    Porto, Porto, Portugal Hexa People Tempo inteiro

    About the RoleHexa People is looking for a skilled Senior Business Intelligence Analyst to join our team. This is a great opportunity to work with a multinational digital brand serving the iGaming industry. As a Senior Business Intelligence Analyst, you will be responsible for supporting leadership in defining standards and best practices for data...

  • Senior IT Business Analyst

    Há 1 mês

    Porto, Porto, Portugal Kcs It Tempo inteiro

    We're looking for a talented IT Business Analyst to join our team at KCS IT. As a senior professional, you'll be responsible for analyzing business needs and developing innovative solutions to drive growth and success. Key responsibilities include: Analyzing business requirements and developing solutions to meet those needs Collaborating with...

  • Senior Business Analyst

    4 semanas atrás

    Porto, Porto, Portugal Phiture Tempo inteiro

    Product Visionary - Senior Business AnalystWe're seeking a seasoned Senior Business Analyst to join our team, responsible for driving business outcomes through expert analysis and product development. This role will play a key part in shaping our product roadmap, ensuring it aligns with strategic goals and delivers maximum value to...

  • Senior Business Intelligence Analyst

    Há 1 mês

    Porto, Porto, Portugal Hexa People Tempo inteiro

    Job Title: Senior Business Intelligence AnalystJob Description:We are seeking a skilled Senior Business Intelligence Analyst to join our team at Hexa People. As a key member of our IT department, you will play a crucial role in defining standards and best practices for data visualization using Power BI.Responsibilities:Assist in creating and implementing...

  • Senior Business Analyst

    Há 1 mês

    Porto, Porto, Portugal Grit Solutions Tempo inteiro

    About the Role:We are seeking a highly skilled Senior Business Analyst with a strong background in French to join our team at Grit Solutions. As a Senior Business Analyst, you will be responsible for collaborating with stakeholders to understand their needs and translating them into functional specifications. You will also be expected to deliver insights to...