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Business Process Management Expert

2 semanas atrás

Lisboa, Lisboa, Portugal TN Portugal Tempo inteiro

At TN Portugal, we are seeking a highly skilled Business Process Management Expert to join our team. In this role, you will be responsible for representing business needs from an IT perspective during requirements preparation and validation.

Key Responsibilities:

  • Scope Definition: Translate operational processes into detailed User Stories, serving as the main liaison between business and IT.
  • Process & Operations: Build and validate requirements with stakeholders, ensure traceability from definition through to testing, and participate in design workshops.
  • Design: Provide input during design workshops, ensure solutions meet end-user needs, and maintain compliance with business requirements.
  • Testing: Develop test cases and scenarios, coordinate User Acceptance Testing (UAT), and consolidate feedback for continuous improvement.
  • Go-Live & Support: Prepare eLearning materials, create user manuals, promote system adoption, and support change management initiatives.

Reporting Line: This position reports directly to Gabriella Lencz, IT Manager.

Qualifications:

  • Bachelor's degree in Business Administration, Information Technology, or a related field.
  • Minimum of 5 years' experience in business process management or a similar role.
  • Proven leadership experience in IT process areas with cross-functional team collaboration.
  • Background in Certification Operations within Business Assurance.
  • Strong expertise in requirement gathering, validation, and business process compliance.

Required Skills:

  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving abilities with a creative mindset.
  • Proficiency in creating detailed User Stories and translating business needs into IT requirements.
  • Experience in test case creation and UAT coordination.
  • Knowledge of change management principles and best practices.

Why Choose Us?

  • Join a globally recognized company in the Testing, Inspection, and Certification industry.
  • Enjoy a flexible schedule and remote work model.
  • Access continuous learning opportunities through SGS University and Campus.
  • Collaborate in a multinational environment with colleagues from various continents.
  • Benefit from a comprehensive benefits platform.