Warranty Business Process Expert

Há 2 dias


Lisboa, Lisboa, Portugal Randstad II - Prestação de Serviços, Limitada Tempo inteiro

Job Summary

We are seeking an experienced Warranty Business Process Expert to join our team at Randstad, working in partnership with a leading German automotive company. This role involves managing highly sensitive data related to customer warranty agreements and implementing automation projects to improve efficiency and streamline processes.

About the Company

As part of a global group, we are a leading player in the commercial vehicle manufacturing and transport solutions sector. We are committed to innovation, operational excellence, and shaping the future of mobility. Our Global Business Services (GBS) unit is dedicated to optimizing and streamlining business processes across various sectors.

Key Activities

  • Maintaining after-sales/warranty-related business rules in systems based on inputs from various departments.
  • Collaborating with after-sales partners for special cases.
  • Identifying improvement needs regarding damage codes and early warning codes.
  • Translating business rules effectively across all platforms.

What We Are Looking For

We require a technical expert with preferably completed studies in a technical field or a comparable qualification. Understanding of ERP systems, modern database systems, MS Office skills, and analytical problem-solving skills are essential. Fluency in English and basic understanding of German are necessary. 3-5 years of professional experience are preferred.

Your Benefits Package

  • Dynamic work environment.
  • Career growth opportunities.
  • Flexible home office policy.
  • Additional holiday days.
  • Referral bonuses.
  • Life insurance and health insurance benefits.


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