Warranty Chargeback Specialist

Há 2 dias


Lisboa, Lisboa, Portugal Randstad Portugal Tempo inteiro

**Job Overview**

Randstad is recruiting for a highly skilled Warranty Chargeback Specialist - Process Improvement to join their dynamic team. As a key member of the Global Business Services (GBS) unit, you will play a crucial role in optimizing and streamlining end-to-end business processes across finance, human resources, sales support, and procurement.

**Responsibilities**

  • Identify and explain deviations and potential for improvement in warranty process handling and check the effectiveness of central models for warranty application review.
  • Ensure that findings from warranty audits are reflected in chargebacks to after-sales partners.
  • Monitor open claims and proactively manage adjustments based on defined criteria (e.g. deadlines, objections).
  • Create and correct invoices independently in the system.

**Requirements**

  • Bachelor's degree in a relevant field (e.g. business administration, logistics).
  • IT-affinity and ideally experience in optimizing processes with the help of RPA.
  • Experience working with SAP is a plus.
  • Basic Microsoft Office Skills.
  • Good analytical skills and a feel for the overall context.
  • Fluent in oral and written English.


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