Warranty Repair Analyst
Há 5 dias
We are Randstad Portugal, a leading provider of innovative workforce solutions. Our mission is to connect people and businesses through cutting-edge recruitment strategies. We pride ourselves on delivering exceptional results, building long-term relationships, and fostering a culture of innovation and excellence.
Job Summary:
We are seeking a highly skilled Warranty Specialist - Focus Chargeback & Claim Correction to join our team. This individual will be responsible for ensuring seamless service delivery while driving impactful change. The successful candidate will have a strong background in business, IT affinity, and experience in optimizing processes using RPA.
Responsibilities:
* Identify and explain deviations and potential for improvement in warranty process handling and check the effectiveness of central models for warranty application review.
* Ensure that findings from warranty audits are reflected in chargebacks to after-sales partners.
* Monitor open claims and proactively manage adjustments based on defined criteria (e.g. deadlines, objections).
* Create and correct invoices independently in the system.
* Continuously improve the chargeback processes using technology including RPA.
Requirements:
* A business background (e.g. studies or apprenticeship).
* IT-affinity and ideally experience in optimizing processes with the help of RPA.
* Experience working with SAP is a plus.
* Basic Microsoft Office Skills.
* Good analytical skills and a feel for the overall context.
* Fluency in oral and written English.
* Independent, structured and efficient way of working, strong attention to detail.
* Excellent teamwork skills and enjoy working in a dynamic and collaborative environment.
What We Offer:
* A dynamic work environment with vibrant team spirit.
* Career opportunities within the company.
* Home office policy of 2 days / week.
* Additional days off on Dec 24th and 31st.
* Birthday off.
* Referral Bonus.
* Life Insurance.
* Health Insurance, extended to family members.
How to Apply:
Please submit your application through our website.
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