Warranty Specialist Focus Chargeback

1 semana atrás


Lisboa, Lisboa, Portugal Randstad Portugal Tempo inteiro

In partnership with one of our clients, a leading german automotive company, Randstad is recruiting for a Warranty Specialist – Focus Chargeback & Claim Correction position.
Company Description :
They are a part of a strong international team and a leading player in the commercial vehicle manufacturing and transport solutions sector. As part of a global group, they are commited to innovation, operational excellence, and shaping the future of mobility.
Their newly established Global Business Services (GBS) united is dedicated to optimizing and streamlining end-to-end business processes across finance, human resources, sales support, and procurement. With delivery centers spanning multiple locations worldwise, they focus on quality, efficiency, and continuous improvement to ensure seamless service delivery.
GBS plays a strategic role in the company's long-term success, actively contributing to its growth and development.
By joining them, you will be a part of a forward-thinking team that drives impactful change and supports a dynamic operational environment.

responsabilidades chave
What you can look forward to:

• In the "Warranty Audit" task area you will identify and explain deviations and potential for improvement in warranty process handling and check the effectiveness of central models for warranty application review. Within this responsible position, this role will make an important contribution to a positive customer experience in the environment of particularly customer-sensitive warranty repairs at a central corporate interface between customer, service and product quality, support the achievement of
adequate cost targets and contribute to an audit-proof warranty application review.

• The key responsibilities of this role are:
- Ensure that findings from warranty audits are reflected in chargebacks to after-sales partners
- Monitor open claims and proactively manage adjustments based on defined criteria (e.g. deadlines, objections)
- Create and correct invoices independently in the system
- Continuously improve the chargeback processes using technology including RPA

competências
What we are looking for:
- Business background (e.g. studies or apprenticeship)
- IT-affinity and ideally experience in optimizing processes with help of RPA
- Experience working with SAP is a plus
- Basic Microsoft Office Skills
- Good analytical skills and a feel for the overall context
- Fluent in oral and written English
- Independent, structured and efficient way of working, strong attention to detail
- Excellent teamwork skills and enjoy working in a dynamic and collaborative environment

principais benefícios
Your Benefits:

Working in a dynamic environment with vibrant team spirit
Career opportunities within the company
Home office policy of 2 days / week
Additional days off on Dec 24th and 31st
Birthday off
Referral Bonus
Life Insurance
Health Insurance, extended to family members



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