Automotive Warranty Professional

Há 5 dias


Lisboa, Lisboa, Portugal Randstad Portugal Tempo inteiro
Job Overview:
The Warranty Specialist - Focus Chargeback & Claim Correction position is an exciting opportunity to join our client's Global Business Services (GBS) unit. This dynamic team is dedicated to optimizing and streamlining end-to-end business processes across finance, human resources, sales support, and procurement. As a member of this team, you will play a crucial role in ensuring seamless service delivery while driving impactful change.

Key Responsibilities:
* Identify and explain deviations and potential for improvement in warranty process handling and check the effectiveness of central models for warranty application review.
* Ensure that findings from warranty audits are reflected in chargebacks to after-sales partners.
* Monitor open claims and proactively manage adjustments based on defined criteria (e.g. deadlines, objections).
* Create and correct invoices independently in the system.
* Continuously improve the chargeback processes using technology including RPA.

Requirements:
* A business background (e.g. studies or apprenticeship).
* IT-affinity and ideally experience in optimizing processes with the help of RPA.
* Experience working with SAP is a plus.
* Basic Microsoft Office Skills.
* Good analytical skills and a feel for the overall context.
* Fluency in oral and written English.
* Independent, structured and efficient way of working, strong attention to detail.
* Excellent teamwork skills and enjoy working in a dynamic and collaborative environment.

What We Offer:
* A dynamic work environment with vibrant team spirit.
* Career opportunities within the company.
* Home office policy of 2 days / week.
* Additional days off on Dec 24th and 31st.
* Birthday off.
* Referral Bonus.
* Life Insurance.
* Health Insurance, extended to family members.

Our Culture:
We are committed to creating a workplace culture that values diversity, inclusion, and employee well-being. Our employees are encouraged to grow professionally and personally, and we provide them with the tools and resources needed to succeed.

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