Warranty Claim Analyst – Operational Excellence
Há 7 dias
Randstad is collaborating with a leading German automotive company to recruit a Warranty Specialist for their Process Optimization team.
In this role, you will be part of the Global Business Services (GBS) unit, dedicated to optimizing and streamlining end-to-end business processes.
Your main objective will be to contribute to a positive customer experience in warranty repairs, ensuring adequate cost targets are met, and contributing to audit-proof warranty application review.
Key responsibilities include:
- Ensuring that findings from warranty audits are reflected in chargebacks to after-sales partners
- Monitoring open claims and proactively managing adjustments based on defined criteria
- Creating and correcting invoices independently in the system
You will work closely with the team to continuously improve chargeback processes using technology, including RPA.
To succeed in this role, you should have:
- A business background, such as studies or an apprenticeship
- IT affinity and experience in optimizing processes with help of RPA
- Experience working with SAP is a plus
- Basic Microsoft Office Skills
- Good analytical skills and a feel for the overall context
- Fluent in oral and written English
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