Data Insights Manager

2 semanas atrás


Porto, Porto, Portugal Teamviewer Gmbh Tempo inteiro

Job Summary
We are seeking a highly skilled and analytical Reporting & Performance Manager to join our global Customer Support/Operational Excellence team. This role will be instrumental in collecting, analysing, and reporting on data to drive performance improvements and strategic decision-making within the department.

Key Responsibilities
Extract, clean, and analyse customer support data to ensure accuracy and provide insights for performance improvement.
Develop and maintain KPI dashboards and reports to support data-driven decision-making.
Use predictive and prescriptive analytics to forecast support demands and optimize processes.
Communicate complex data findings in a clear, concise manner to both technical and non-technical stakeholders.
Create executive summaries and visual presentations that connect data insights to business strategies and decision-making.
Identify and automate inefficiencies in workflows, collaborating with cross-departments/teams for implementation.
Analyse customer journeys and tailor support strategies for different segments.
Provide data-driven recommendations to leadership for strategic planning.
Implement real-time performance monitoring tools and continuously refine KPIs.
Benchmark performance against industry standards and identify best practices.
Present complex data insights clearly to stakeholders through reports and visualizations.
Lead data-related projects to align with business objectives and improve efficiency.
Stay informed on emerging trends in customer support analytics and recommend innovations.

Requirements
Bachelor's degree in Data Science, Statistics, Computer Science, Data Analytics, or a related field.
3+ years of experience in a performance reporting role, business analytics or data analytics.
Experience in customer support/contact center, call center environment in a similar role is mandatory.
Proficiency in data visualization tools (e.g., Tableau, Power BI) and advanced Excel skills, including pivot tables, v-lookups, and data modelling.
Experience with SQL, Python or other data querying languages, as well as familiarity with CRM systems like Dynamics, FreshDesk, phone and chat systems.
Strong understanding of customer support metrics and their impact on business performance.
Exceptional analytical, problem-solving, and project management skills with high attention to detail.
Excellent communication skills, capable of translating complex data into actionable insights for diverse audiences.
Ability to work independently and collaboratively, managing multiple projects simultaneously with a proactive approach.

What We Offer
Onsite Onboarding in our HQ office for an optimal start.
Great compensation and benefits packages including company achievement bonus and stock-based options, regular salary reviews.
Public transport friendly offices.
Special terms for local gyms.
Access to Corporate Benefits platform with many discounts.
Regular Team events and company-wide celebrations.
Open door policy, no dress code rules, frequent all Hands and Leadership Lunches.
Hybrid and Flexible work time with up to 50% home office.
Work From Abroad Program allowing up to 40 days of work outside your contracting country.

About Us
We celebrate diversity as one of our core values, join and drive one of the c-a-r-e initiatives together with us. TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported.


  • Data Insights Manager

    3 semanas atrás


    Porto, Porto, Portugal Infineon Technologies Tempo inteiro

    Manager of Data InsightsAre you a seasoned leader with a passion for driving data-driven strategies? Do you have a proven track record of transforming datasets into actionable insights that propel business forward? If you excel in a leadership capacity and fostering innovation within teams, we want to connect with you.About the RoleAs the Manager of Data...

  • Data Insights Manager

    3 semanas atrás


    Porto, Porto, Portugal Infineon Technologies Tempo inteiro

    Job Title: Data Insights ManagerAbout the Role:Infineon Technologies is seeking a highly skilled Data Insights Manager to lead our Communications & Public Policy department. As a key member of our team, you will be responsible for establishing the structure of a data analytics team, defining roles and resource planning, and setting the strategic direction...

  • Data Insights Manager

    3 semanas atrás


    Porto, Porto, Portugal Teamviewer Gmbh Tempo inteiro

    Job SummaryTeamViewer GmbH is seeking a highly skilled Data Insights Manager to join our global Customer Support/Operational Excellence team. This role will be instrumental in collecting, analyzing, and reporting on data to drive performance improvements and strategic decision-making within the department.Key Responsibilities Extract, clean, and analyze...

  • Data Insights Manager

    3 semanas atrás


    Porto, Porto, Portugal Teamviewer Gmbh Tempo inteiro

    Job SummaryWe are seeking a highly skilled and analytical Reporting & Performance Manager to join our global Customer Support/Operational Excellence team. This role will be instrumental in collecting, analysing, and reporting on data to drive performance improvements and strategic decision-making within the department.Key ResponsibilitiesExtract, clean, and...


  • Porto, Porto, Portugal Hostelworld Group Tempo inteiro

    About UsHostelworld Group PLC is a pioneering social network powered Online Travel Agency (OTA) focused on the hostel market, with a clear mission to help travelers find people to hang out with. We're a well-established, trusted brand with a strong commitment to building a better world in all that we do. Our focus on sustainability drives our work, from our...

  • Data Insights Analyst

    1 semana atrás


    Porto, Porto, Portugal Teamviewer Gmbh Tempo inteiro

    Job Title: Reporting & Performance Manager (All Genders)About the Role:We are seeking a highly skilled and analytical Reporting & Performance Manager to join our global Customer Support/Operational Excellence team. This role will be instrumental in collecting, analysing, and reporting on data to drive performance improvements and strategic decision-making...

  • Data Insights Specialist

    2 semanas atrás


    Porto, Porto, Portugal Innowave Tempo inteiro

    Job Title: Data Insights SpecialistJob Description:We are seeking a skilled Data Insights Specialist to join our team at Innowave. As a Data Insights Specialist, you will be responsible for developing and building new dashboards to provide actionable insights. You will define and manage materialized views to optimize data retrieval, identify and troubleshoot...

  • Data Insight Specialist

    1 semana atrás


    Porto, Porto, Portugal TeamViewer Tempo inteiro

    Data Analysis Role At TeamViewer, we seek a highly skilled Business Intelligence Analyst who can leverage cutting-edge technologies to deliver exceptional results. As a pivotal member of our team, you will collaborate closely with Product Managers to transform raw data into actionable insights that fuel data-driven decision-making. Your role will encompass a...


  • Porto, Porto, Portugal 7Graus Tempo inteiro

    About the JobWe are seeking a highly skilled Data Analyst (Digital Media/Web) to join our team at 7Graus. As a key member of our organization, you will play a crucial role in harnessing the full potential of our extensive data resources.As a Data Analyst, you will be responsible for analyzing complex data, identifying trends, and drawing meaningful insights...

  • Business Analyst

    1 semana atrás


    Porto, Porto, Portugal Bee Engineering Tempo inteiro

    Job Description: We are seeking a Business Analyst - Data Insights to join our team. In this role, you will be responsible for analyzing and interpreting data to inform business decisions. Key responsibilities include: Developing and maintaining data visualizations to communicate insights to stakeholdersAnalyzing data to identify trends and...


  • Porto, Porto, Portugal Kuehne + Nagel As Tempo inteiro

    Logistics Data Insights SpecialistAs a leading logistics company, Kuehne + Nagel As is accelerating digital technologies for global customers. We are seeking a skilled Logistics Data Insights Specialist to support our logistics team by collecting, analyzing, and interpreting data to drive decision-making and optimize logistics operations.Key...


  • Porto, Porto, Portugal Match Digital Tempo inteiro

    Job Description:As a Data Analyst at Match Digital, you will play a crucial role in helping our clients understand customer needs and behaviours through data analysis.Key Responsibilities:• Monitor and report on key performance indicators (KPIs)• Deep-dive into customer data to provide product teams with detailed customer analysis• Build visualisations...

  • Data Insights Analyst

    2 semanas atrás


    Porto, Porto, Portugal Pepsico Tempo inteiro

    Overview: Are you passionate about Digital Transformation and interested in a career in PepsiCo?PepsiCo is seeking a talented Sales Data Analyst to join our team in Lisbon. As a key player, you will take charge of sales system governance, data integrity, reporting, process enhancement, go-to-market capabilities, and cross-functional collaboration, driving...


  • Porto, Porto, Portugal Phiture Tempo inteiro

    **About the Role**We are seeking a highly skilled Senior Data Insights Specialist to join our Data Analytics team on a permanent basis. As a key member of our team, you will play a crucial role in shaping the digital strategies of our clients by providing actionable insights and recommendations.**Key Responsibilities:**Analysing digital behaviour to provide...

  • Business Analyst

    1 semana atrás


    Porto, Porto, Portugal Nordic Jobs Worldwide Tempo inteiro

    About the Role:We are seeking a Business Analyst - Data Insights to join our team at {company}. As a key member of our organization, you will be responsible for analyzing data to inform business decisions and drive growth.Key Responsibilities:Develop and maintain data analytics tools and reportsAnalyze data to identify trends and insightsProvide data-driven...


  • Porto, Porto, Portugal Adecco Recruitment Tempo inteiro

    **About the Role**Adecco Recruitment is seeking a skilled Marketing Analyst to join our team in Porto. As a key member of our marketing team, you will be responsible for analyzing customer data to drive engagement strategies and optimize campaign performance.Key Responsibilities:Analyze customer data from various sources to identify trends, behaviors, and...

  • Data Insights Specialist

    2 semanas atrás


    Porto, Porto, Portugal Match Digital Tempo inteiro

    About the RoleWe are seeking a highly skilled Data Insights Specialist to join our team at Match Digital. As a key member of our marketing department, you will be responsible for helping us understand our customers needs and behaviors through the analysis of complex data sets.Key ResponsibilitiesConduct analysis to help with the optimisation of both new &...


  • Porto, Porto, Portugal Axianspt Tempo inteiro

    Job Description:At Axians, we are seeking a highly skilled Senior Data Scientist to join our team. As a Senior Data Scientist, you will play a key role in driving business growth through data-driven insights and strategic decision-making.Key Responsibilities:Develop and implement advanced data analytics models to drive business outcomesCollect and analyze...

  • Data Insights Expert

    1 semana atrás


    Porto, Porto, Portugal Prozis Tempo inteiro

    The Prozis team is a powerhouse product developing company that thrives on innovation and technology. Our team collaborates with multiple business stakeholders to drive business growth and improvement.The Role As a Business Data Scientist, you will be working in a dynamic team to analyze large amounts of data, identify business insights and opportunities,...


  • Porto, Porto, Portugal Match Digital Tempo inteiro

    **Job Title:** Data Analyst**About the Role:** We're seeking a skilled Data Analyst to join our team at Match Digital. As a Data Analyst, you will play a crucial role in helping our business understand customer needs and behaviors through the analysis of complex data sets.**Key Responsibilities:**Monitor and report on key KPIsDeep-dive into customer data to...