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Digital Review Team Analyst
Há 1 mês
Role Summary
Western Union is seeking a skilled Junior Financial Analyst to join our Digital Review Team in Vilnius, Lithuania. As a key member of our team, you will play a critical role in protecting our customers by analyzing digital money transfers and preventing fraudulent activity.
Key Responsibilities
Analyze digital money transfers to ensure no fraudulent activity is involved
Communicate with Western Union customers to verify details regarding specific money transfers
Review documents provided by customers to verify their Western Union profile
Decide when to escalate a case or to proceed with regular handling procedures
Lead or be involved in department-related initiatives
Requirements
Fluency in English with outstanding verbal, written, and listening skills is mandatory
Fluency in Italian with outstanding verbal, written, and listening skills is mandatory
Customer service experience would be considered an advantage
A college degree is highly preferred
Strong communication skills together with a customer-oriented mindset
Independent decision-making with high attention to detail and problem-solving skills
Ability to manage and prioritize multiple tasks simultaneously
Computer literacy
Ability to work in rotating shifts (including weekends and holidays)
About Western Union
We make financial services accessible to humans everywhere. Join us for what's next. Western Union is positioned to become the world's most accessible financial services company - transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.
What We Offer
A competitive monthly gross base salary range of 1175 - 2025 EUR
Opportunities to learn new skills and build a career
A great compensation package
A chance to work with a global company that is passionate about investigating digital fraudulent activities