Customer Service Order Management Specialist

Há 4 dias


Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro

About the Job

We are seeking a highly motivated Customer Service Order Management specialist to join our team. As an order fulfillment expert, you will be responsible for receiving and distributing incoming customer orders, communicating with sales and customer experience members, and ensuring record accuracy during the order entry process.

About the Role

  • Receive and distribute incoming customer orders
  • Communicate order entry and fulfillment issues with sales and customer experience members as required
  • Maintain data integrity during the order entry process
  • Handle order management from entry to delivery and resolve complex customer billing issues
  • Collaborate cross-functionally with customer care, pricing team, and accounts receivable
  • Identify continuous improvement opportunities and provide feedback for process improvement and knowledge database updates
  • Provide support to other care team members as needed
  • Follow up on internal holds pertaining to credits processed on behalf of customers

About Us

Teleperformance Portugal is a pioneer in technology applied to customer support and maintains the highest security standards. We are a multicultural, highly qualified, and deeply specialized team that offers a wide range of integrated omnichannel solutions. With more than 12,000 employees from 111 nationalities, we provide services in 35 languages.



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