Strategic Data Architect
Há 4 dias
At Talkdesk, we are redefining customer engagement with our industry-leading Contact Center as a Service (CCaaS) solutions. Our mission is to empower organizations to deliver exceptional customer experiences through innovative technology and data-driven insights.
We are seeking an experienced and visionary Director of Data Platform to join our team. In this strategic role, you will lead our data initiatives, architect cutting-edge data solutions, and drive data-driven decision-making across the organization. You will be instrumental in shaping our data strategy and enhancing our platform's capabilities to support our ambitious growth plans.
Key Responsibilities:- Develop and execute a comprehensive data strategy that aligns with Talkdesk's business objectives and enhances our product offerings.
- Work with your engineering counterpart to oversee the design and implementation of a scalable data architecture that supports real-time analytics, machine learning, data integration, and addresses Big Data challenges such as data volume, variety, velocity, and veracity.
- Lead and inspire a team of product managers, fostering a culture of innovation, collaboration, and continuous learning.
- Cross-functional collaboration: Partner with customers, partners, and adjacent areas, such as engineering, sales, and customer success, to identify data needs and deliver impactful insights that drive business growth.
- Define and track key performance indicators (KPIs) to assess the impact of data initiatives and ensure alignment with company goals.
- Effectively communicate data insights and strategies to executive leadership and other stakeholders, translating complex data concepts into actionable business strategies.
The estimated salary for this position is $150,000 - $180,000 per year, depending on experience and location.
You will need 8+ years of experience in data management, analytics, or a related field, with at least 3 years in a leadership role. Experience with contact center / customer experience center reporting and metrics preferred. Strong experience with modern data platforms, data warehousing, and ETL processes, particularly in cloud environments. In-depth knowledge of data privacy regulations and governance best practices. Proven ability to solve complex problems with a strategic mindset and execute projects effectively. Excellent English communication and interpersonal skills, with a track record of successful collaboration across teams.
About TalkdeskTalkdesk is an equal opportunity employer committed to diversity and inclusion. We welcome applicants from all backgrounds and perspectives. If you have a passion for delivering exceptional customer experiences and driving business growth through data-driven insights, we encourage you to apply.
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