Strategic Director of Data Innovation

3 semanas atrás


Lisboa, Lisboa, Portugal Tbwa ChiatDay Inc Tempo inteiro

Company Overview

Talkdesk is a pioneering company in the customer experience industry, recognized as a cloud contact center leader by influential research organizations. With a valuation of over $10 billion and 498 million in total funding, Talkdesk is poised for transformational growth.

Job Summary

We are seeking an experienced Director of Data Platform to lead our data initiatives, architect cutting-edge data solutions, and drive data-driven decision-making across the organization. As a strategic leader, you will develop and execute a comprehensive data strategy that aligns with Talkdesk's business objectives.

Key Responsibilities

  • Strategic Leadership: Develop and execute a comprehensive data strategy that aligns with Talkdesk's business objectives.
  • Data Architecture: Oversee the design and implementation of a scalable data architecture that supports real-time analytics, machine learning, and data integration.
  • Team Development: Lead and inspire a team of product managers, fostering a culture of innovation and collaboration.
  • Cross-functional Collaboration: Partner with customers, partners, and adjacent areas to identify data needs and deliver impactful insights.
  • Performance Metrics: Define and track key performance indicators (KPIs) to assess the impact of data initiatives.
  • Stakeholder Engagement: Communicate data insights and strategies to executive leadership and other stakeholders.

Requirements

  • Bachelor's degree in Computer Science, Data Science, or a related field; advanced degree preferred.
  • 8+ years of experience in data management or analytics, with at least 3 years in a leadership role.
  • Strong experience with modern data platforms, data warehousing, and ETL processes.
  • In-depth knowledge of data privacy regulations and governance best practices.
  • Proven ability to solve complex problems with a strategic mindset.

Estimated Salary Range: $250,000 - $350,000 per year

Work Environment and Physical Requirements: Primarily office-environment work, extended periods of sitting or standing, computer-based work.

About Talkdesk

Talkdesk is an inclusive and diverse company that champions empathy and acceptance. We welcome all persons without regard to any legally protected status.



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