French Tech Support Specialist
1 semana atrás
Job Title: French Tech Support Specialist
We are seeking a highly skilled French Technical Support Specialist to join our team at Atlean World in Lisbon. As a Technical Support Specialist, you will be responsible for providing top-notch support to our customers via various communication channels.
Key Responsibilities:
- Provide support to users addressing any issue or inquiry via chat, email, phone, and social media;
- Identify, research, and review complex issues to determine the best solution or troubleshooting;
- Contribute to increasing product insight and knowledge content;
- Provide proactive post-sales support for customers;
- Identify opportunities to improve the customer experience.
Requirements:
- Fluency in French (C2 Level or Native);
- Good knowledge of English (B2 level);
- Troubleshooting aptitude;
- Good listening and empathy skills;
- Good time management skills;
- Team spirit and flexibility;
- EU ID / Passport or Residency card.
Benefits:
- First contract of 12 months;
- Full relocation package provided (flights, accommodation, administrative assistance...);
- Free Portuguese lessons;
- Surf lessons, social events, city discounts, and many other activities;
- Private Health Insurance;
- Working hours: 40h per week = 8 hours per day / 5 days a week;
- Good opportunities to evolve within the company;
- Ongoing training and personnel development.
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