Senior German Language Support Specialist

3 semanas atrás


Lisboa, Lisboa, Portugal Multilingual Jobs Worldwide Tempo inteiro

At Multilingual Jobs Worldwide, we are seeking a highly skilled Senior German Language Support Specialist to join our team. As a key member of our customer support department, you will act as the main point of contact for German-speaking hoteliers, guiding them to maximize their experience and benefits from our platform.

Key Responsibilities:

  • Conduct QA for CSC email and phone interactions, scaling by stripe level, and communicate needs for improvement-driven training based on QA findings.
  • Lead new product release validations.
  • Address complex customer issues as an escalation point, including enforcing precise bug logging and resolution follow-ups.
  • Actively contribute to the creation and maintenance of knowledge base articles, guru cards, and canned responses following our measurable framework.

Requirements:

  • Fluent in German
  • 2+ years of experience in a service-oriented, technical or customer support role as 2IC or in a leadership role
  • Excellent communication skills with patience, empathy, and confidence in upselling
  • Comfortable in a fast-paced, high-tech environment with strong prioritization skills
  • Self-motivated, able to perform under pressure, and a natural team player
  • Organized and detail-oriented

We Offer:

  • Mac-based work environment
  • Incentive-based commission structure
  • Equity options
  • Birthday and Christmas vouchers

Our Core Values:

  • Accountability
  • Clock Speed
  • Deals a Deal
  • Empower Another


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