Senior German Language Support Specialist
3 semanas atrás
At Multilingual Jobs Worldwide, we are seeking a highly skilled Senior German Language Support Specialist to join our team. As a key member of our customer support department, you will act as the main point of contact for German-speaking hoteliers, guiding them to maximize their experience and benefits from our platform.
Key Responsibilities:
- Conduct QA for CSC email and phone interactions, scaling by stripe level, and communicate needs for improvement-driven training based on QA findings.
- Lead new product release validations.
- Address complex customer issues as an escalation point, including enforcing precise bug logging and resolution follow-ups.
- Actively contribute to the creation and maintenance of knowledge base articles, guru cards, and canned responses following our measurable framework.
Requirements:
- Fluent in German
- 2+ years of experience in a service-oriented, technical or customer support role as 2IC or in a leadership role
- Excellent communication skills with patience, empathy, and confidence in upselling
- Comfortable in a fast-paced, high-tech environment with strong prioritization skills
- Self-motivated, able to perform under pressure, and a natural team player
- Organized and detail-oriented
We Offer:
- Mac-based work environment
- Incentive-based commission structure
- Equity options
- Birthday and Christmas vouchers
Our Core Values:
- Accountability
- Clock Speed
- Deals a Deal
- Empower Another
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