Multilingual BPO Customer Experience Expert

Há 5 dias


Braga, Braga, Portugal Workster Tempo inteiro

Work with a Leading Cruise Line Company


We are seeking an Italian-speaking customer service representative to join our team at Workster. As a leading partner of this global cruise line company, we support their pursuit to increase their Italian-speaking customer service team.



Your Key Responsibilities



  • Handle inbound calls from customers worldwide
  • Sell cruises packages and cross-sell/up-sell associated products
  • Provide customer support for post-booking and booking management
  • Support travel agents with bookings and booking management
  • Answer customer inquiries on various topics


Requirements



  • C1 level of Italian language proficiency
  • Good English skills (B2)
  • Sales experience is mandatory
  • Previous CS/BPO experience is an advantage
  • Strong PC skills
  • Fast decision-maker with a positive outlook
  • Availability to work flexible hours and days


What We Offer



  • Competitive base salary and benefits package
  • Full remote work flexibility from anywhere in Portugal
  • Private health insurance
  • Relaxed schedule - Monday to Friday: 08:00h – 18:00h, Saturday and Sunday: 08:00h – 17:00h
  • Enhance your CV by working for a major worldwide brand
  • Multicultural team environment


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