Multilingual BPO Customer Experience Expert
Há 5 dias
Work with a Leading Cruise Line Company
We are seeking an Italian-speaking customer service representative to join our team at Workster. As a leading partner of this global cruise line company, we support their pursuit to increase their Italian-speaking customer service team.
Your Key Responsibilities
- Handle inbound calls from customers worldwide
- Sell cruises packages and cross-sell/up-sell associated products
- Provide customer support for post-booking and booking management
- Support travel agents with bookings and booking management
- Answer customer inquiries on various topics
Requirements
- C1 level of Italian language proficiency
- Good English skills (B2)
- Sales experience is mandatory
- Previous CS/BPO experience is an advantage
- Strong PC skills
- Fast decision-maker with a positive outlook
- Availability to work flexible hours and days
What We Offer
- Competitive base salary and benefits package
- Full remote work flexibility from anywhere in Portugal
- Private health insurance
- Relaxed schedule - Monday to Friday: 08:00h – 18:00h, Saturday and Sunday: 08:00h – 17:00h
- Enhance your CV by working for a major worldwide brand
- Multicultural team environment
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