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Customer Success Strategist

2 semanas atrás

Oeiras, Lisboa, Portugal Phiture Tempo inteiro
Role Overview

The Customer Success Specialist plays a critical role in accelerating customer adoption of Cisco products and solutions, driving business outcomes, and transforming their operations. This strategic advisor and technical expert engages with customers to understand their unique needs and apply industry standard processes to drive successful outcomes.

  • Key Responsibilities:
  • Conduct targeted consultative sessions and interactive technical presentations to increase product awareness and drive software adoption and business value.
  • Apply deep technical knowledge, business acumen, and automation skills to provide consultative solutions and ensure successful customer engagements.
  • Risk Management: Identify and mitigate renewal risks, including those associated with low technical adoption, to ensure successful product integration and consistently meet customer expectations.
  • Collaboration: Work closely with Account teams, Customer Success, and Partners to enhance customer adoption, address product concerns, and drive growth.
  • Product Feedback and Advocacy: Provide feedback to Engineering and Product Management Teams for product improvements, promote the CX offer strategy, and highlight feature opportunities.
  • Strategic Advice and Adoption Journey: Guide customers on deployment decisions and long-term business outcomes, develop onboarding and adoption journeys, lead architectural initiatives, and address product challenges.