IT Release Manager and Quality Assurance Lead

Há 5 dias

Coimbra, Coimbra, Portugal Phiture Tempo inteiro

Job Overview

Phiture is seeking a highly experienced IT Release Manager & Test/Quality Manager to lead release management, testing, and quality assurance within our global IT team. The ideal candidate will have a strong foundation in ITIL best practices, Business Process Management (BPM), and Quality Management.

Key Responsibilities:

Release Management

  • Define and enforce the release management framework based on ITIL best practices, ensuring efficient planning, scheduling, and execution of releases.
  • Develop and maintain the Release Calendar, coordinating activities across global IT teams to minimize disruptions.
  • Collaborate with Change Management to ensure releases comply with established change control processes.
  • Establish governance models and KPIs for tracking release success and stability.
  • Implement CI/CD strategies to improve deployment efficiency and reduce cycle times.
  • Conduct release readiness assessments and post-release retrospectives to drive continuous improvement.

Test & Quality Management

  • Develop and implement a comprehensive test strategy, ensuring rigorous functional, regression, performance, and security testing.
  • Establish BPM-driven testing frameworks, optimizing test processes based on business workflows.
  • Lead test planning, execution, and defect resolution, ensuring software meets quality and compliance requirements.
  • Implement and expand test automation frameworks using industry-leading tools.
  • Ensure test environments are properly maintained and aligned with production configurations.
  • Define and track key quality metrics (e.g., defect density, test coverage, release success rate) to enhance software quality.

Business Process Management (BPM) & Quality Management

  • Define and optimize IT service workflows, ensuring efficient coordination between Development, QA, and Operations teams.
  • Identify opportunities for process automation and continuous improvement in release and quality management.
  • Align testing and release strategies with business process goals, ensuring IT supports overall organizational objectives.
  • Implement and oversee IT service quality frameworks, ensuring compliance with industry standards (e.g., ISO 9001, Six Sigma).
  • Drive initiatives for process standardization and governance, ensuring consistency in testing and release management globally.

Requirements

Education & Experience:

The ideal candidate will have a Bachelor's or Master's degree in computer science, Quality management, Software Engineering, or a related field, with at least 8 years of experience in IT release management, test management, software quality assurance, and BPM.

Technical Skills & Tools:

  • Proficiency in release and ITSM tools (e.g., ServiceNow, Jira, Azure DevOps, GitHub Actions).
  • Experience with test automation tools (e.g., Selenium, JMeter, LoadRunner, TestComplete).
  • Strong knowledge of BPM tools for process modelling and optimization.
  • Familiarity with cloud environments (AWS, Azure, Google Cloud) and containerization (Docker, Kubernetes).
  • Knowledge of Lean, Six Sigma, and ISO 9001 principles for quality management.

Soft Skills & Leadership:

  • Strong leadership and stakeholder management skills, with experience working in global teams.
  • Ability to analyze complex IT processes and implement structured improvements.
  • Excellent problem-solving skills with a proactive approach to risk mitigation.
  • Strong documentation and communication skills, ensuring transparency in processes and reporting.
  • Experience in mentoring and training IT teams on best practices for BPM, release, and quality management.

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