Senior Director of Customer Experience

2 semanas atrás


Lisboa, Lisboa, Portugal Deel Tempo inteiro

We are seeking a highly motivated and results-driven professional to join our team as the Customer Success Strategist Emea. As a key member of our leadership team, you will be responsible for shaping the customer journey for our small to medium-sized businesses (SMBs), mid-market companies (MM), and enterprise clients in Europe, the Middle East, and Africa (EMEA).

About the Role

This is an exceptional opportunity to join a dynamic organization that is revolutionizing the global payroll and compliance market. As the Director of Customer Success at Deel, you will be responsible for overseeing and managing the customer journey for our SMB, MM, or Enterprise client segments.

You will report directly to the Head of Customer Success and serve as a strategic partner, working to cultivate a robust and high-performing success organization. Your role will involve developing and leading our customer success strategy while collaborating with various internal teams across Deel to ensure effective engagement, growth, and retention of our customer base.

Key Responsibilities
  1. Working with our executive team and leadership to develop, implement, build, and lead the EMEA customer success strategy.
  2. Drive strategy for an entire segment (MM/SMB/ENT) while helping managers achieve their team metrics.
  3. Building and leading the customer success function, including implementing technologies, building processes, driving the roadmap, and measuring team performance.
  4. Developing deep relationships with our largest customers, serving as their partner in achieving their goals and desired outcomes.
  5. Building robust cross-functional workflows with internal teams, including Sales, Product, and Engineering, to deliver the best customer experience and drive growth and retention.
Some Key Qualifications
  • 8+ years of experience in a customer success leadership position with experience working cross-jurisdiction at unicorn start-ups or big tech companies.
  • Extensive experience in organizational/company design; designing company structures, performance frameworks, cross-functional processes, and using data-driven techniques to measure success.
  • You have a track record of achieving metrics and have developed and deployed successful expansion plans.
  • You have a record of introducing and launching new technologies/strategies into existing operating models.
  • You can build from the ground up.
  • You have a relentless execution ethic and lots of energy.


  • Lisboa, Lisboa, Portugal Wyperformance Tempo inteiro

    **About Wyperformance**We are a forward-thinking agency committed to delivering cutting-edge marketing solutions that drive results. As our Director of Customer Experience, you will play a pivotal role in shaping our CRM and marketing automation strategies.About the Role:We are seeking a seasoned professional with expertise in CRM strategy and marketing...


  • Lisboa, Lisboa, Portugal TripAdvisor LLC Tempo inteiro

    About usViator, a Tripadvisor company, is the leading marketplace for travel experiences. We strive to create an accessible and inclusive experience for all candidates.As the Director of Product Design for B2B, you will report to the Sr Director of Product Design and work closely with a cross-functional team of engineers, product managers, and business...


  • Lisboa, Lisboa, Portugal Stealth Venture Tempo inteiro

    .Founding Team - Director of Purchasing (30%) & Flagship Experience (70%)We're a company on a growth mission to create casual food experiences with attention to detail, high quality products, real stories, and zero clichés.Inspired by the streets of Italy, our goal is to give people an easy access to the best Italian products.A vibrant brand committed to...


  • Lisboa, Lisboa, Portugal Percona Tempo inteiro

    We're seeking a skilled Senior Director of People Operations to join our team and contribute to the success of our globally distributed workforce.The ideal candidate will have a proven track record of developing and implementing HR programs that drive efficiency, engagement, and compliance.Key responsibilities include establishing and maintaining trusted...


  • Lisboa, Lisboa, Portugal Grabjobs Tempo inteiro

    **Company Overview**We are a leading provider of cloud ERP solutions for Distribution and Publishing businesses, with ambitious targets to strengthen our position in the market. We are committed to expanding our team with passionate people who are dedicated to making a difference every day, taking care of our customers' businesses.At Iptor, you will join an...

  • Customer Experience Director

    2 semanas atrás


    Lisboa, Lisboa, Portugal Tn Portugal Tempo inteiro

    Job Description:We are seeking a Customer Experience Director - Social Media to join our team at Tn Portugal. As a key member of our team, you will be responsible for developing and implementing strategies to improve customer satisfaction and loyalty.About the Role:This is an exciting opportunity for an experienced leader to join our social media team. You...


  • Lisboa, Lisboa, Portugal Stealth Venture Tempo inteiro

    Founding Team - Director of Purchasing (30%) & Flagship Experience (70%) We're a company on a growth mission to create casual food experiences with attention to detail, high quality products, real stories, and zero clichés.Inspired by the streets of Italy, our goal is to give people an easy access to the best Italian products.A vibrant brand committed to...


  • Lisboa, Lisboa, Portugal Stealth Venture Tempo inteiro

    Founding Team - Director of Purchasing (30%) & Flagship Experience (70%)We're a company on a growth mission to create casual food experiences with attention to detail, high quality products, real stories, and zero clichés. Inspired by the streets of Italy, our goal is to give people an easy access to the best Italian products. A vibrant brand committed to...


  • Lisboa, Lisboa, Portugal Gi Group Tempo inteiro

    At Gi Group, we are seeking an experienced Customer Experience Director to join our dynamic operations team in Lisbon.Company OverviewWe are a leading company specializing in innovative personal insurance solutions tailored for families and employees. Our expert team assists decision-makers in selecting employee benefits plans, whether standard or...


  • Lisboa, Lisboa, Portugal ComparaJá Tempo inteiro

    As our Managing Director of Travel Insurance, you will be a key driver of our exponential growth curve, leveraging your progressive thinking to deliver our core mission through innovative products and service offerings.You will work closely with our high-performing team and international peers to achieve our objectives.We offer invaluable transferable...


  • Lisboa, Lisboa, Portugal Stealth Venture Tempo inteiro

    Founding Team - Director of Purchasing (30%) & Flagship Experience (70%) We're a company on a growth mission to create casual food experiences with attention to detail, high quality products, real stories, and zero clichés. Inspired by the streets of Italy, our goal is to give people an easy access to the best Italian products. A vibrant brand committed to...


  • Lisboa, Lisboa, Portugal Jobtome-All Tempo inteiro

    About the PositionWe are seeking a highly experienced professional to lead the development and execution of strategic plans that drive customer satisfaction and loyalty.The successful candidate will have a strong background in business planning, marketing, and customer experience development. They will be responsible for driving business growth through the...


  • Lisboa, Lisboa, Portugal Tripadvisor Tempo inteiro

    Director of Product DesignWelcome to Tripsadvisor's design team! We're a group of passionate designers who love creating memorable experiences for our customers.We're looking for a talented Director of Product Design B2B to help us shape the future of travel experiences.The successful candidate will have a deep understanding of user behavior and the ability...


  • Lisboa, Lisboa, Portugal Tn Portugal Tempo inteiro

    Drive Cloud Success as Our DirectorAt Unit4, we're leading a transformative shift to the cloud, offering unparalleled flexibility, scalability, and cost-effectiveness to businesses globally. As our Director - Cloud Migrations Operations, you'll play a key role in ensuring that we meet project deadlines and customer expectations.Responsibilities:Lead and...


  • Lisboa, Lisboa, Portugal Jobtome Tempo inteiro

    **Overview:**We are a niche ERP software vendor dedicated to delivering innovative solutions that empower our customers to streamline their operations and drive growth.Job Summary:As our next Director of Software Development, you will lead our multi-disciplinary development teams and deliver transformative changes across our organization. You will oversee...


  • Lisboa, Lisboa, Portugal Zendesk Group Tempo inteiro

    At Zendesk, we're committed to delivering exceptional customer experiences through our innovative technology. As an Engineering Director, you'll play a critical role in shaping our engineering organization and driving the success of our company.We're seeking an experienced leader who can oversee the development and deployment of our Customer Experience...


  • Lisboa, Lisboa, Portugal Recipharm Tempo inteiro

    About the RoleWe are seeking an experienced Business Development Director to join our team in Portugal (remote). As a key member of our commercial team, you will be responsible for identifying, pursuing, and securing new business opportunities within the CDMO sector.Main Tasks & ResponsibilitiesEstablish new client relationships focusing on Plasmids, Nucleic...


  • Lisboa, Lisboa, Portugal GrabJobs Tempo inteiro

    The role of Director of Hotel Excellence involves providing strategic leadership and guidance to our hotel teams. You will be responsible for developing and implementing operational strategies, managing budgets, and ensuring that our hotels meet the highest standards of quality and customer satisfaction. If you have a strong background in hospitality...

  • Senior Creative Director

    2 semanas atrás


    Lisboa, Lisboa, Portugal Jobtome-All Tempo inteiro

    Social network you want to login/join with: Senior Creative Director | Remote, Lisbon Client: Location: Lisbon, Portugal Job Category: Other EU work permit required: Yes Job Reference: 741cf221838c Job Views: 3 Posted: 16.03.2025 Expiry Date: 30.04.2025 Job Description: Senior Creative Director Wanted Kendago is a successful, rapidly-growing global digital...

  • Experience Director

    1 semana atrás


    Lisboa, Lisboa, Portugal Jobtome-All Tempo inteiro

    **Overview**  At SAWOO, we specialize in building and running communities for decision-makers in medium and large companies, helping them grow through collaborative learning and networking. Our current portfolio includes seven communities, each tailored to a specific audience of executives from renowned companies such as BCG, EY, Bosch, Porsche, BMW,...