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Bike Tech Support Expert

1 semana atrás

Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

Company Overview

We are an international Customer Experience Specialist company with a global presence and over 50,000 employees. Our Lisbon hub handles customer service experiences for some of the world's most progressive brands.

Salary and Benefits

We offer a competitive salary package, including a gross monthly wage and bonuses. Additionally, we provide a comprehensive benefits package, including meal vouchers and private health insurance.

Job Description

As a Technical Support Advisor for electric bikes, your responsibilities will include:

  • Ensuring excellent customer service to the German market.
  • Creating exceptional value and solving technical issues.
  • Maintaining client relationships through product support.
  • Providing high-quality service.

Required Skills and Qualifications

To succeed in this role, you should have:

  • A native level of German and fluency in English.
  • At least 6 months of experience in Technical Support.
  • An interest in learning and being tech-savvy.
  • Excellent written and oral communication skills.
  • The ability to work under pressure and operate as a team player.
  • Analytical and problem-solving skills, along with a customer-oriented approach.

Benefits

We offer:

  • A long-term opportunity with the possibility of career growth.
  • A competitive salary package, including a gross monthly wage and bonuses.
  • A comprehensive benefits package, including meal vouchers and private health insurance.
  • The chance to work in a multicultural and fast-paced environment.
  • The possibility to collaborate with big brands in the industry.